Subject: RE: Order Status Updation // 6242522131
From: Malik Ismail <[email-masked]>
To: Vishwajeet Singh <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, FarEye Support <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 29 Nov 2020 20:29:43 +0000

Hi @Vishwajeet Singh<mailto:[email-masked]>,

Ticket created REQ0179369

Regards,
Malik
From: Vishwajeet Singh <[email-masked]>
Sent: Sunday, November 29, 2020 12:02 PM
To: Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; FarEye Support <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ishan Ahuja <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Order Status Updation // 6242522131

Hi @Malik Ismail<mailto:[email-masked]>,

Delivered is the Terminal status to change the status in Hybris & OMS you have to raise the SR .

Kindly do the needful post that we can ask FE team to change the status in FE also.

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
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From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 6:50 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; FarEye Support <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ishan Ahuja <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order Status Updation // 6242522131

Hi @FarEye Support<mailto:[email-masked]>, @Vishwajeet Singh<mailto:[email-masked]>,

Please update NDR status and publish to Hybris.

AWB SD000442792 returned 26/11/2020 - 01:19:55 PM

Regards,
Malik
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 28, 2020 6:00 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ishan Ahuja <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Order Status Updation // 6242522131

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6242522131
AWB: SD000442792

Kindly assist in marking this order as NDR. Shipa has confirmed returning this order. As per hybris order status is updated to Delivered.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 28, 2020 6:13:04 PM
Subject: Need To Urgently Update The Order Status // 6242522131

Hi Team,

Problem Statement: Order status is showing delivered but as per the tracking it has already been returned to the warehouse

Order Date : Nov 15, 2020
Order ID: 6242522131
Tracking ID: SD000442792

Assistance Required: Need to urgently update the order status

Issue Description: The order was shipped from our side on 16/11/2020 and as per the hybris order delivered to customer on 19/11/2020. However, as per the tracking we can see that order has already been returned to the warehouse on Nov 26, 2020 and customer is claiming too that she has not received the order.

Kindly check and and update the order status as "Not Delivered" and initiate the refund.
Regards,
Ishan

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