Subject: Fwd: Canned response
From: Shakeeb Arsalan <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 29 Nov 2020 09:39:45 -0700 (MST)

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, November 29, 2020 1:36:32 PM 
Subject: Re: Canned response 

Non refundable voucher refund 

Thank you for reaching out to us and giving us the opportunity to serve you. 
We sincerely apologize for any inconvenience caused to you. 

We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it. 

We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance. 

Your Friends, 
The Support Team 

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Store and online store 

Thank you for reaching out to us. 

We would like to inform you that store and online are two different platforms, we are online support team and we do not have any information regarding the store product/offers and promotions. 

However, we request you to please contact or visit any nearby stores as they would be assist you in this regards. 

Feel free to reach out to us if you need any further assistance. 

Your Friends, 
The Support Team 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 29 November, 2020 12:30:21 
Subject: Canned response 

NDR 

Thank you for reaching out to us and giving us the opportunity to serve you. 

We sincerely apologize for any inconvenience caused to you. 

We would like to inform you that our courier partner tried to contact you on (contact number) thrice on 3 different days but didn't receive any response from your end. 

The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website. 

We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance. 

Your Friends, 
The Support Team 

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Magnetic Tag 

Thank you for reaching out to us and giving us the opportunity to serve you. 
We sincerely apologize for any inconvenience caused to you. 

We would like to infrom you that we have forwarded this issue to our concerned team and they are going to make sure this will not repeat in future again. However, we would request you to please visit any nearby store and show them your order confirmation email for the removal of the security tag. 

Feel free to reach out to us if you need any further assistance. 

Your Friends, 
The Support Team 

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Quality check 

Thank you for reaching out to us and giving us the opportunity to serve you. 

We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund. 

Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days. 

We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance. 

Your Friends, 
The Support Team 

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Refund processed- PG value 

Thank you for reaching out to us and giving us the opportunity to serve you. 

We would like to inform you that we have processed the refund of amount (AED XX) on (Date) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days. 

We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance. 

Your Friends, 
The Support Team 

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Refund processed- My credit 

Thank you for reaching out to us and giving us the opportunity to serve you. 

We would like to inform you that we have processed the refund of amount (AED XX ) in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps: 
Step 1 - Simply log onto your account 
Step 2 - Start shopping 
Step 3 - Add chosen items to basket 
Step 4 - Proceed to checkout 
Step 5 - Select the my credit as a payment option 

Feel free to reach out to us if you need any further assistance. 

Your Friends, 
The Support Team 

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Refund processed- RV value 

Thank you for reaching out to us and giving us the opportunity to serve you. 

We would like to inform you that we have processed the refund of amount (AED XX ) as a refund voucher which you can use it on your next purchase with us. The voucher code you need to apply in promo code section at checkout is XXX-XXXX-XXXX-XXXX. *Terms and conditions apply 
Feel free to reach out to us if you need any further assistance. 

Your Friends, 
The Support Team 
* Terms and conditions: 
1. This voucher code is valid till 6 Months 
2. Voucher is only valid on www.XXXXXXXXXXXX.com 
3. The voucher code can only be used once, on a single transaction – per head/credit card/registration. 

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Can not cancel order 

Thank you for reaching out to us and giving us the opportunity to serve you. 

We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order. 

Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery. 

Once the order will return back to warehouse we will process the refund for the same as soon as possible. 

Feel free to get in touch with us for further assistance. 

Your Friends, 
The Support Team 

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Order Already delivered 

Thank you for reaching out to us and giving us the opportunity to serve you. 

We have checked and we would like to inform you that our courier team contacted on (Customer Number) and delivered the order on (Delivery Date). 

We request you to please check with your security, family members and neighbours regarding your order. 

Feel free to get in touch with us for further assistance. 

Your Friends, 
The Support Team 

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Unable to Change delivery mode 

Thank you for reaching out to us and giving us the opportunity to serve you. 

We have checked you have placed your order as a click and collect and we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully. 

Feel free to get in touch with us for further assistance. 

Your Friends, 
The Support Team 

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Unable to change C&C location 

Thank you for reaching out to us and giving us the opportunity to serve you. 

We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully. 

Also, the order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4 -15 days. 
Feel free to get in touch with us for further assistance. 

Your Friends, 
The Support Team 

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Extra Item delivered 

Thank you for reaching out to us and giving us the opportunity to serve you. 

We sincerely apologize for any inconvenience caused however, we would request you to please share the image of the item which you have received along with the price tag so that we can check and assist you with this accordingly. 

We are looking forward to hear from you soon. Thank you for your help! 

Your Friends, 
The Support Team 

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How to place an order 

Thank you for reaching out to us and giving us the opportunity to serve you. 

We would like to inform you that you can place your order by following the below given steps: 

1. Find the items you want to buy by searching for them or by browsing our departments. 
2. Add these items to your basket with the 'Add to Basket' button. 
3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button. 
4. Enter your shipping information and click the 'Ship to this Address' button. 
5. Enter your payment information and click the 'Continue' button. 
6. Review your order and place it using the 'Place Your Order' button. 

Feel free to reach out to us if you need any further assistance. 

Your Friends, 
The Support Team