Subject: RE: Refund Approval for returned items./ 6213370571
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: asjad hussain <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 29 Nov 2020 15:37:16 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Go ahead with goodwill.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, November 29, 2020 8:09 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: asjad hussain <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Approval for returned items./ 6213370571
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get the refund approval for the below case.

Regards,
Fauzan

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 21, 2020 8:36:29 AM
Subject: Refund Approval for returned items./ 6213370571

Hi Team,

Problem Statement:  Refund Approval for returned items.
Ticket ID: 1653992
Order Date: Aug 3, 2020
Order ID: 6213370571
Return AWB: 46071422412
Total Value of the returned items: SAR113.6

Issue Description: The return request was raised on 8/11/20 and the customer is claiming that he has returned the items but the AWB is invalid.
Customer is chasing for the refund and is insisting we get it done asap.

Case History: Customer contacted us on  5 Nov 2020  and the same was escalated to WH multiple times. but no action has been taken on the refund. ​
Customer's History: This is customer's second order ordering with us.

​
Assistance Required: Request you to provide an approval of SAR113.6 so that we can close this case.

Thank you for your help!

Regards,
Asjad

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