Subject: Re: RE: Order status not updated case id - 1757631 Order Date :Oct 29, 2020 Order ID:6236918083
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 29 Nov 2020 14:46:38 +0000

Dear Jessie/ Vishwajeet,     As conveyed in the previous mail we have already initiated RTO for the shared reference number.      As of now nothing is pending, so we are proceeding with the ticket # 178746 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.             You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/9714cc54e73d67603881cb40c66d06c986f4850c4c0966e08bfedcd9d4d235d4 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Shambhavi Singh,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Sun, 29 Nov at  6:28 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team, 

  

 Pl change the status 

  

 

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: Jessie Caparas <[email-masked]>
 
Sent: Sunday, November 29, 2020 2:25 PM 
To: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; FarEye Support <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Order status not updated case id - 1757631 Order Date :Oct 29, 2020 Order ID:6236918083 
Importance: High 

 

 @FarEye Support 

 

 Please initiate RTO. 

 

 11/11/2020        10:41 

 

  

 

 
@Vishwajeet Singh for your approval please. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

 
From: Seeta Seeta <[email-masked]>
 
Sent: Saturday, November 28, 2020 5:22 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>;
 Apoorv Joshi <[email-masked]> 
Subject: Re: Order status not updated case id - 1757631 Order Date :Oct 29, 2020 Order ID:6236918083 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Kindly assist in the below case. 

 

   

 
 Thanks & Regards, 
Seeta Kunwar 

 

 

 

From:
"Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Saturday, November 28, 2020 6:51:16 PM 
Subject: Order status not updated  case id - 1757631 Order Date :Oct 29, 2020 Order ID:6236918083

 

   

 
 
 Hi Team, 

 

 
 
 Problem Statement: Order status not updated 

 

 
 
 case id - 1757631 

 
 
 Order Date :Oct 29, 2020 

 
 
 Order ID:6236918083 

 
 
 Tracking ID:CRDSAL0088865920 

 

 
 
 Assistance Required: update the order status as not delivered so that the refund can be processed. 

 

 
 
 Issue Description: The order status as per the tracking is - return to origin from 11/11/2020. 

 

 
 
 Regards, 

 

   

 

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