Subject: RE: Refund issue 100041237685-8376251864
From: Reddy Prasad <[email-masked]>
To: 'Farah Humaidan' <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, Midhun Madhu <[email-masked]>, Shakeeb Arsalan <[email-masked]>, KWI CustomerSupport <[email-masked]>, Harish Thakor <[email-masked]>, Mustafa Chakki <[email-masked]>, "Rashid Gafoor Kaskar" <
Date: Sun, 29 Nov 2020 14:29:54 +0000

Dear Farah

We haven’t received money for below mentioned order

Order was returned to us but the payment was collected by postaplus through link

Please check and do the refund

Regards

Reddy Prasad

From: Rashid Gafoor Kaskar <[email-masked]>
Sent: Sunday, November 29, 2020 4:31 PM
To: Jessie Caparas <[email-masked]>; Reddy Prasad <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Escalations Dxbteam <[email-masked]>; Midhun Madhu <[email-masked]>; Shakeeb Arsalan <[email-masked]>; KWI CustomerSupport <[email-masked]>; Harish Thakor <[email-masked]>; Mustafa Chakki <[email-masked]>
Subject: RE: Refund issue 100041237685-8376251864

HI,

This order was NDR ,hence we have not received any amount from Posta plus for this order.

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1404

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 27, 2020 12:31 PM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; KWI CustomerSupport <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue 100041237685-8376251864
Importance: High

Hi @Rashid Gafoor  Kaskar<mailto:[email-masked]> @Mustafa Chakki<mailto:[email-masked]>

This is the email from Farah Humaidan.

Can you please advise?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 5, 2020 5:41 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; KWI CustomerSupport <[email-masked]<mailto:[email-masked]>>; Lessin Kumar <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue 100041237685-8376251864

Hi,

We have not received the amount for this order from Posta Plus.

Thanks
Rashid

From: Reddy Prasad
Sent: Monday, August 03, 2020 2:15 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; KWI CustomerSupport <[email-masked]<mailto:[email-masked]>>; Lessin Kumar <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue 100041237685

Dear Rashid

Please confirm if the payment is received

Regards

Reddy Prasad

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 3, 2020 12:08 PM
To: KWI CustomerSupport <[email-masked]<mailto:[email-masked]>>; Lessin Kumar <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue 100041237685

External email sender, please take precaution.
Hi Team,

Problem Statement:  Refund issue

Order No : 8376251864
Tracking : 100041237685

PFA and refund the customer as the customer paid online to you but you did not deliver the order,
Customer is chasing us.
Pls do the needful.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "KWI CustomerSupport" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 26 July, 2020 16:29:12
Subject: Re: Refund issue 100041237685

Hi Team,
Problem Statement:  Refund issue

Order No : 8376251864
Tracking : 100041237685

PFA and refund the customer as the customer paid online to you but you did not deliver the order,
Customer is chasing us.
Pls do the needful.

Regards
Shakeeb

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 26 July, 2020 10:31:03
Subject: Refund issue

Hi Team.

Problem Statement:  Refund issue

Order No : 8376251864
Tracking : 100041237685
Payment Mode : COD

The payment mode is 'Cash on Delivery" however the customer claims that he received a payment link from Centerpoint  and paid 43.630 KWD before receiving the order , As per hybris the order is NDR customer is asking for refund . he also provided the bank details .Customer has also shared the bank statement as well.

Kindly check and assist to resolve the case.

Regards

Shafeeque

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