Subject: RE: Return Items Issue / 6235146585
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>
Date: Sun, 29 Nov 2020 14:26:11 +0000

@Seeta Seeta<mailto:[email-masked]>

Process the rest as goodwill.

Mention the return AWB in the notes and RMA # in the RMA field.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Sunday, November 29, 2020 11:50 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Rehan Khan <[email-masked]>
Subject: Re: Return Items Issue / 6235146585

External email sender, please take precaution.
Hi Team,

Please check and assist us for the below case.

Thanks & Regards,
Seeta Kunwar
________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 9 November, 2020 00:05:39
Subject: Return Items Issue / 6235146585

Hi Team,

The customer confirmed with us that he returned 6 items but amount has refunded for 2 items, so we have escalated to the warehouse but still we have not received any response from their side.

So we request you please do the needful with this issue and resolve this case as soon as possible.

The order number under which customer returned 6 items but refund process only for 2 items.

Order number - 6235146585
Tracking number - 46290425053
RMA - 1000101727

Ticket number - 1656001
Child Ticket - 1665320

We are looking forward to your reply.

Regards
Rehan
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