Subject: Re: Refund is not received by the customer
From: Seeta Seeta <[email-masked]>
To: Sankar <[email-masked]>
Cc: malik ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 29 Nov 2020 06:25:05 -0700 (MST)

Hi Samkar, 

Kindly assist to resolve the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "malik ismail" <[email-masked]> 
To: "Sankar" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Abdulqader Ahmed" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 22 November, 2020 22:36:09 
Subject: FW: Refund is not received by the customer 

Hi Sankar, 

Please refund for second transaction SAR 94.5 , as attached statement showing only first transaction SAR 18. 

Order 6200375096 

Regards, 

Malik 

From: Seeta Seeta <[email-masked]> 
Sent: Sunday, November 22, 2020 4:53 PM 
To: Malik Ismail <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Refund is not received by the customer 

External email sender, please take precaution. 

Hi Team, 

Order #6200375096 

RMA: 33950136 

Request token:159220367100085599 

As per hybris the refund has been processed on ​7/9/20 . however customer claims that he did not received the refund yet. he also shared the bank statement. 

kindly check and advise. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abdulqader Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 29 October, 2020 03:05:48 
Subject: Payfort 

With reference to order #6200375096 

RMA: 33950136 

As per hybris the refund has been done on ​7/9/20 (Manually refunded by payfort). But customer claiming that he did not received the refund yet. 

Kindly check and update us with the refund status and the transaction ID. 

Thank you for your help. 

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