Subject: RE: Order need to be cancelled(9612768960)
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Deepak Damodaran <[email-masked]>
Cc: Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 29 Nov 2020 13:16:50 +0000

@Deepak Damodaran<mailto:[email-masked]>

Can you please check if you can share the manifest of this order?

9612768960

Fetchr claims they didn’t receive this order.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Sunday, November 29, 2020 1:13 AM
To: Jessie Caparas <[email-masked]>
Cc: Abhishek Bargaonkar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Order need to be cancelled(9612768960)

External email sender, please take precaution.
Hi Jessie,

Any update on the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Prakash Iyangar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 24 November, 2020 01:13:08
Subject: RE: Order need to be cancelled(9612768960)

Thanks @Prakash Iyangar<mailto:[email-masked]>

@seeta.seeta<mailto:[email-masked]> raising this to tech and will revert.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 23, 2020 7:16 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Cc: Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order need to be cancelled(9612768960)

Approved.

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0837dceed09444dfebc308d893e27051%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637421948056294109%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qtkMigjoGfXrMvOqu9JD9U3T2Wc3ya6jbK79xUD3Xaw%3D&reserved=0>
________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 23, 2020 1:18:20 AM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order need to be cancelled(9612768960)

@Prakash Iyangar<mailto:[email-masked]>

Need your approval to mark this order as lost.

As per the attached email, courier team claims they didn’t receive this order from us.

The customer has multiple orders with us from 2019 and this order is only AED 17.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 21, 2020 11:23 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Order need to be cancelled(9612768960)

External email sender, please take precaution.

Hi Jessie,

Kindly assist in below case.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 22 November, 2020 00:50:34
Subject: Order need to be cancelled(9612768960)

Hi Team,

With reference to order number: 9612768960 and AWB - 34162760112138

We ahve checked with the courier team and as per them they did not received this order and as per the warehosue team they have handed over the shipment to the courier team on Nov 09, 2020.

Customer do not want this order and chasing us for the refund. We would request you to please assist in providing the resolution to the customer as case is pending since Nov 08, 2020

Thank you for your help!

Regards,

Abhishek

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
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Subject: Re: Fetchr Support \ Fwd: [#1665143] - Re: Order confirmed! \ Ticket [#2077040] Updated
From: Yara Tawakkol Youssef Ehsan <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 20 Nov 2020 14:47:16 +0000

External email sender, please take precaution.

Hi Abhishek,

Kindly be noted that we haven't received this order from your side

Check your ticket status at: https://fetchrsupport.freshdesk.com/public/tickets/5820b861920bd5a9146744aae6f577a6dd84f1f0cc90918818db118badd3cefb<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffetchrsupport.freshdesk.com%2Fpublic%2Ftickets%2F5820b861920bd5a9146744aae6f577a6dd84f1f0cc90918818db118badd3cefb&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9dcee5bd56a64ee07bdf08d88d632dc0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414804412310268%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Wxv2%2BXeGa%2BYvLWQIgA1u%2BWnk2WqZks453cr%2F41ZofJ0%3D&reserved=0>

Best Regards,
 <https://lh3.googleusercontent.com/Wb20B3P5EfYzWb64wYqg1s5xavFxsk1xNjDNsZyu1Dv1RwBrk_9Y_SKAJRL7lP3JRY0tQTJvRQ0VzUksr_ZBco6_HNUcpX36sUCIAT-LC192o1xG4qm0qmXEGDfACcRceJ2pD4-e>

        Yara Tawakol

Client Support Executive

 UAE 048012995
KSA 0112049199
 Website: www.fetchr.us<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.fetchr.us%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9dcee5bd56a64ee07bdf08d88d632dc0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414804412310268%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rA8KKiIRZ0HoJp%2FUh1JYGEIA1aTlWkegPe80hH2MrxI%3D&reserved=0>
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fitunes.apple.com%2Fae%2Fapp%2Ffetchr-package-pickup-payments%2Fid970996178%3Fmt%3D8&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9dcee5bd56a64ee07bdf08d88d632dc0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414804412320270%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FrbL8OrvMQY7weqeGLo%2FGmS6XG2g2ax%2FrSR%2B4xc66LA%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.fetchr.customerapp%26hl%3Den&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9dcee5bd56a64ee07bdf08d88d632dc0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414804412320270%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=OrwiYt9fnmUSHbqjcHnNwCLY4B%2FsU6Uh190JlkgFDio%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Ffetchr.shiphappy%2F%3Ffref%3Dts&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9dcee5bd56a64ee07bdf08d88d632dc0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414804412330266%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TrE8pmIW2dyORXeemNOyJ7EkfKFCUoANYf%2FhRjvf4ME%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Ffetchr%2F%3Fhl%3Den&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9dcee5bd56a64ee07bdf08d88d632dc0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414804412330266%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=l9m%2BuZ5efP6%2F%2Fhu53qmGEChQe5fvl3atYWC17Ani58c%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffetchr&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9dcee5bd56a64ee07bdf08d88d632dc0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414804412330266%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MBCxs5AJd2sVkss5xFO%2BADIgb0yyiKaPWT0kq87KBjo%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ffetchr&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9dcee5bd56a64ee07bdf08d88d632dc0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414804412340252%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JcWAimIkUx6RVOnbaujoMk%2FrIM54WexSYSJHeKz1bok%3D&reserved=0>

   On Fri, Nov 20 at 7:46 AM , Max <[email-masked]> wrote:
   Hi Team,

   With reference to order number: 9612768960 and AWB - 34162760112138

   Kindly return the shipment back to our warehouse so that we can process the refund for the customer. We have confirmed from our warehouse and the order was handed over to you on Nov 09, 2020.

   Kindly fo the needful. Thank you for your help!

   Regards,
   Abhishek

      On Thu, 19 Nov at 1:40 AM , Max <[email-masked]> wrote:
      Hi Team,

      With reference to order number: 9612768960 and AWB - 34162760112138

      Kindly return the shipment back to our warehouse so that we can process the refund for the customer.

      Thank you for your help!

      Regards,
      Abhishek

      2077040:301290