Subject: Refund issue // 6200655175
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: M Ataullah <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Sun, 29 Nov 2020 01:15:56 -0700 (MST)

Hi Team, 

Kindly assist in the below case raised by Syed as the refund follow on is accepted from our side on 26/06/2020 however customer claims that the he did not receive the amount and shared the bank details as well . 
Kindly do the needful. 

Thanks & Regards, 
Seeta Kunwar 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Algaili Ahmed" <[email-masked]> 
Sent: Tuesday, 27 October, 2020 12:40:15 
Subject: Refund issue // 6200655175 

Hi Team, 

With reference to order# 6200655175 

The customer shared us his bank account statement , claiming the amount of the returned items have not been refunded. Kindly check on this concern and attached file for your reference. 
Please allow us to know the exact time that the refund has been processed or will be processed in case there is issue with order payment. 

Thank you for your help. 

Regards, 
Syed.