Subject: Re: Return Items Issue / 6235146585
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>
Date: Sun, 29 Nov 2020 00:50:22 -0700 (MST)

Hi Team, 

Please check and assist us for the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 9 November, 2020 00:05:39 
Subject: Return Items Issue / 6235146585 

Hi Team, 

The customer confirmed with us that he returned 6 items but amount has refunded for 2 items, so we have escalated to the warehouse but still we have not received any response from their side. 

So we request you please do the needful with this issue and resolve this case as soon as possible. 

The order number under which customer returned 6 items but refund process only for 2 items. 

Order number - 6235146585 
Tracking number - 46290425053 
RMA - 1000101727 

Ticket number - 1656001 
Child Ticket - 1665320 

We are looking forward to your reply. 

Regards 
Rehan