Subject: Re: Wrong Delivery / refund approval // 6490498762
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Prakash Iyangar <[email-masked]>, escalations dxbteam <[email-masked]>, M Ataullah <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sun, 29 Nov 2020 00:34:18 -0700 (MST)

Hi Jessie, 

Kindly help us in closing this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" <[email-masked]> 
To: "Prakash Iyangar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "M Ataullah" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "jessie caparas" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Saturday, 21 November, 2020 02:24:26 
Subject: RE: Wrong Delivery / refund approval // 6490498762 

Hi [ mailto:[email-masked] | 
@Prakash Iyangar ] , 

Kindly approve below refund. Customer claiming shipment not received. No response from warehouse. 

Order Date : 10-May-2020 

Order ID: [ callto:6496876207 | 6490498762 ] 

Tracking ID ; S001289464762 

Value of the order ; 395.00 SAR 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Seeta Seeta <[email-masked]> 
Sent: Friday, November 20, 2020 8:34 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; M Ataullah <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Wrong Delivery / refund approval // 6490498762 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Problem Statement : Wrong Delivery / refund approval 

Order Date : 10-May-2020 

Order ID: [ callto:6496876207 | 6490498762 ] 

Tracking ID ; S001289464762 

Value of the order ; 395.00 SAR 

Issue Description : The shipment is reflecting as delivered on the Hybris, but the customer is claiming he did not receive the order, however the courier team also confirmed that the shipment has been delivered to the customer. 

and missing item value is more than 100 SAR so kingly investigate the issue, 

Case History : the customer reached out to us on Fri, 9 Oct 2020 reporting the missing items and since then we are trying to reach the WH but there is no response from their end, and as per the courier the order has been delivered as received from the WH. 

Customer History ; ​The customer with us since 09/04/20, and has 7 successful order. 

Assistance Required : Need to approve the refund 

Thanks & Regards, 
Seeta Kunwar 
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