Subject: Re: Late Shipping - 7411365699
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sat, 28 Nov 2020 22:46:59 -0700 (MST)

Hi Team, 

Kindly assist in closing the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, 20 November, 2020 12:53:05 
Subject: Late Shipping - 7411365699 

Dear Team, 

Problem Statement: Late Shipping 

Order Date : Nov 1, 2020 

Order ID: 7411365699 
Tracking ID: 45444604553 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Nov 1, 2020 and till now he has not received the order. As per the hybris the order status is shipped. But, the Aramex team has confirmed that they have not received the shipment yet. 

Customer is chasing us for his order, kindly assist. 

Regards, 
Nikhil