Subject: Re: Late shipping: Case id - 1549302 Order ID: 6223620849
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: abhilash kuttalam <[email-masked]>, Fauzan Musalman <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Alghamdi Mohammed <[email-masked]>, escalations dxbteam <[email-masked]>, Omar Bouqsomati <[email-masked]>, Shakeeb Arsalan <[email-masked]>, majed mereen <[email-masked]>, Max Jarir <[email-masked]>
Date: Sat, 28 Nov 2020 22:14:53 -0700 (MST)

Hi Jessie, 

Please assist us on the below concern as per the store they has not received the parcel however as per the warehouse the order has been shipped from the Conloc team. 

Thanks & Regards, 
Seeta Kunwar 

From: "Max Jarir" <[email-masked]> 
To: "abhilash kuttalam" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Alghamdi Mohammed" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Omar Bouqsomati" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "majed mereen" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Sunday, 29 November, 2020 06:08:05 
Subject: Re: Late shipping: Case id - 1549302 Order ID: 6223620849 

Hi Abhilash, 

We checked in the store and we didn't find the parcel. 

Best Regards, 

Mohammad Aslam Shaikh 

Store Manager -Jarir Thahliya 

Store Code 60187 

IP Phone : 7572 

Max, Western Region KSA 

Mobile: +966549140469 

Phone : 012-511-7772 

I.P Address : 172.27.7.132 
Email: [email-masked] 

URL: [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

Centre Point Dome Office I PO Box 23679 | Jeddah 21436 l Saudi Arabia 

From: Abhilash Kuttalam <[email-masked]> 
Sent: Sunday, November 29, 2020 2:31:54 AM 
To: Max Jarir <[email-masked]> 
Cc: Max Jarir <[email-masked]>; Fauzan Musalman <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Omar Bouqsomati <[email-masked]>; Shakeeb Arsalan <[email-masked]>; majed mereen <[email-masked]>; seeta.seeta <[email-masked]> 
Subject: RE: Late shipping: Case id - 1549302 Order ID: 6223620849 

Dear Aslam, 

Please check and reply to all. 

Regards, 

Abhi 

From: Seeta Seeta <[email-masked]> 
Sent: Tuesday, November 17, 2020 1:40 AM 
To: Abhilash Kuttalam <[email-masked]> 
Cc: Max Jarir <[email-masked]>; Fauzan Musalman <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Omar Bouqsomati <[email-masked]>; Shakeeb Arsalan <[email-masked]>; majed mereen <[email-masked]> 
Subject: Re: Late shipping: Case id - 1549302 Order ID: 6223620849 

External email sender, please take precaution. 

HI Abhilash, 

Please note that we have not received any further updates on the below concern. 

Thanks & Regards, 
Seeta Kunwar 

From: "abhilash kuttalam" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Max Jarir" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Alghamdi Mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Omar Bouqsomati" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "majed mereen" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 9 November, 2020 16:46:17 
Subject: RE: Late shipping: Case id - 1549302 Order ID: 6223620849 

Dear Team, 

Please reply to all on this email. 

	

Abhilash Kuttalam 

Assistant Manager – Omnichannel 

Mob: +966 59 620 5502 

Tel: +966 11 279 3000 | Ext : 3512 

Riyadh Gallery Mall, Gate #A1, 2 nd floor 

PO Box 91861 | Riyadh 11643 | Saudi Arabia 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, November 7, 2020 11:30 AM 
To: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Max Jarir < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Omar Bouqsomati < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late shipping: Case id - 1549302 Order ID: 6223620849 

External email sender, please take precaution. 

Hi Team, 

Please advise regarding the below case. 

Regards 
shakeeb 

From: "abhilash kuttalam" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Max Jarir" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "alghamdi mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Omar Bouqsomati" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 31, 2020 2:27:05 AM 
Subject: RE: Late shipping: Case id - 1549302 Order ID: 6223620849 

[ mailto:[email-masked] | @Max Jarir ] please check and reply to this email 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 28, 2020 7:25 AM 
To: Max Jarir < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Late shipping: Case id - 1549302 Order ID: 6223620849 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to order # 6223620849 

Tracking ID: 622362084923999991 

Store Code: Max60187 

The order was placed on Sep 12, 2020 , and till now the status in hybris is Ready to ship, Kindly update us if you have received the order at the store. 

Regards, 

Fauzan 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 18, 2020 11:03:30 AM 
Subject: Late shipping: Case id - 1549302 Order ID: 6223620849 

Hi Team, 

We are not getting any response on the child ticket# 1570871 which was created on 10/8/2020. Kindly do the needful. 

Problem Statement: Late Shipping 

Order Date : Sep 12, 2020 

Case id - 1549302 

Order ID: 6223620849 

Tracking ID: 622362084923999991 

Store: Max60187 

Assistance Required: Need order at store 

Issue Description: Customer placed order on Sep 12, 2020 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped. 

Customer is chasing us for his/her order so we request you to expedite the delivery date. 

Regards, 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com