Subject: Re: RE: Order Status Updation // 6242522131
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 29 Nov 2020 03:05:27 +0000

Dear Malik,     Thank you for contacting FarEye.     @Vishwajeet please confirm the request.     You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/662429fd952cd40c3535f8d62e786d08a7becf937918fc65b95a80b9146047b8 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Skand Singh Technical Engineer | FarEye        Call: +91 70-6595-6595  || www.getfareye.com       Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.       
                           
                            On
                            Sun, 29 Nov at  8:20 AM
                            ,  Malik Ismail <[email-masked]>  wrote:
                             
 Hi 
@FarEye Support,

@Vishwajeet Singh, 

  

 Please update NDR status and publish to Hybris. 

  

 AWB SD000442792 returned 26/11/2020 - 01:19:55 PM 

  

 Regards, 

 Malik  

 

From: Apoorv Joshi <[email-masked]>  
Sent: Saturday, November 28, 2020 6:00 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Ishan Ahuja <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Order Status Updation // 6242522131 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 With reference to the order number: 6242522131 

 
 
 AWB: SD000442792 

 

   

 
 Kindly assist in marking this order as NDR. Shipa has confirmed returning this order. As per hybris order status is updated to Delivered. 

 

   

 
 Thank you for your help! 

 

   

 
 Regards, 

 
 
 Apoorv 

 

   

 

 
 
From:
"Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, November 28, 2020 6:13:04 PM 
Subject: Need To Urgently Update The Order Status // 6242522131

 

   

 

 Hi Team, 

 

 
 
 Problem Statement: Order status is showing delivered but as per the tracking it has already been returned to the warehouse 

 

 
 
 Order Date : Nov 15, 2020 

 
 
 Order ID: 6242522131 

 
 
 Tracking ID: SD000442792 

 

 
 
 Assistance Required: Need to urgently update the order status 

 

 
 
 Issue Description: The order was shipped from our side on 16/11/2020 and as per the hybris order delivered to customer on 19/11/2020. However, as per the tracking
 we can see that order has already been returned to the warehouse on Nov 26, 2020 and customer is claiming too that she has not received the order. 

 

 
 
 Kindly check and and update the order status as "Not Delivered" and initiate the refund. 

 
 
 Regards, 

 
 
 Ishan 

 

  

 

 
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