Subject: RE: Late Refund (Cancelled RMA) For Order IDd 9614712065 & 9614384238
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 29 Nov 2020 02:56:31 +0000

Hi Apoorv,

Refund processed.

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, November 28, 2020 6:05 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ishan Ahuja <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Late Refund (Cancelled RMA) For Order IDd 9614712065 & 9614384238

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. As per BI publisher all the items under the below mentioned RMAs are showing missing.

Also, the RMAs are cancelled.

Please assist in getting the refund processed for this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 28, 2020 5:19:45 PM
Subject: Late Refund (Cancelled RMA) For Order IDd 9614712065 & 9614384238

Hi Team,

Ticket- 1745467

Problem Statement: Late refund (Cancelled RMA)

Order Date: Nov 16, 2020
Order ID: 9614712065
RMA: 1000177326
Tracking ID: 46043116383
Order Date: Nov 15, 2020
Order ID: 9614384238
RMA: 1000177331
Tracking ID: 46043116394

Assistance Required: Need urgent Refund

Issue Description: The customer reported that he returned the item but in the hybris the return status is showing cancelled.
​
As per the tracking we can see that the item has been returned to our warehouse on Nov 21, 2020. However, the refund is still not processed.

Please check and advice as customer waiting for a refund.

Thank you for your help

Regards,
Ishan

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