Subject: Re: Refund not processed - 9614760760
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sat, 28 Nov 2020 19:47:23 -0700 (MST)

Hi Team, 

Kindly assist. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, 29 November, 2020 08:16:17 
Subject: Refund not processed - 9614760760 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Nov 17, 2020 
Order ID: 9614760760 
Return Tracking ID: 46043161021 
RMA: 1000178580 
Assistance Required: Process refund asap. 

Issue Description: The returned items were collected and returned back to WH on Nov 22. As per the Oracle BI the the returned item is showing as 'Zero', but as per the online tracking, the returned item was delivered back to us on Nov 22. The RMA is cancelled. 

Kindly assist. 
​ 
Regards, 
Nikhil