Subject: DED Case(9615229981) for the wrong item delivered
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: AKASH YADAV <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 28 Nov 2020 17:57:04 -0700 (MST)

Hi Team, 

With reference to order number 9617640069, 9616831916 and 9615229981. 

Customer placed the order for this item 162162208 - - Floral Print Top with Long Sleeves and Tie Ups in the above order numbers. The customer has received the item wrong in all all three orders. Picture shared by customer is attached for your reference. 

Customer is very irate and angry due to receiving of wrong item every time. Now the customer is threatening us to complain in DED if she did not get the right item delivered to her and a compensation voucher for the inconvenience she has faced. Also She wanted to have a call back from the higher authority. 

Customer Name: Priya Venkatesh 
Customer Contact number: +971507483525 

Kindly advise us to do the needful to close this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "AKASH YADAV" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Thursday, 26 November, 2020 23:07:18 
Subject: Wrong Item delivered 

Hi Team, 

Ticket-1726532 

Problem Statement: Wrong item received 

Order Date: Nov 18, 2020 
Order ID: [ callto:9614146519 | 9615229981 ] 
Tracking ID: FP111920001951 
Item name - 162162208 - - Floral Print Top with Long Sleeves and Tie Ups 

Issue Description: Customer has placed the order # [ callto:9614146519 | 9615229981 ] on Nov 18, 2020 and received the wrong item. She was informed to return the item. She placed the new order again with order id 9617640069 for same floral print top but received the wrong item again. She is very angry and saying that she will raise a complaint with Dubai Economy's Consumer Rights Department. She is also a complimentary shopping voucher. 

Please advice. 

Thank you for your help 

Regards, 
Akash