Subject: Refund approval #6236573336
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 28 Nov 2020 16:36:46 -0700 (MST)

Hi Team 

Problem Statement: Refund approval. 

Ticket ID: 1634680 
Order Date: Oct 27, 2020 
Order ID: 6236573336 
Tracking ID: 46291120164 
Item ID: 161827278 - - Juniors Play Gym (Babyshop) 
Total Price: SAR109 

Issue Description : Customer placed order for 7 items but as per the customer he/she has only received 6 items, Under the consignment details we can see that all 7 items has been shipped/Delivered from our side. 

Case history : Customer reached out to us on reporting that he has not received the item (161827278 - - Juniors Play Gym). as per hybris the all items has been delivered but as per the Aramex website one box is delivered and one is retuned to WH (PFA). 

Customer's history : Customer with us since Mar 2020. and has 9 completed order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Fauzan