Subject: RE: RE: Delay in order status update // 6237573361 // CRDSAL0079773920
From: Vishwajeet Singh <[email-masked]>
To: FarEye Support <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 28 Nov 2020 16:58:13 +0000

Dear Team @FarEye Support<mailto:[email-masked]> Pls change the status & confirm once done

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Saturday, November 28, 2020 4:01 PM
To: Mohd Imran <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]
Subject: Re: RE: Delay in order status update // 6237573361 // CRDSAL0079773920

External email sender, please take precaution.
Dear Imran,

Thank you for contacting FarEye.

@Vishwajeet please confirm the request.
​
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d4a24bb72268ff985e371e4075e51d4f890d97677cfb07248187624cc7b10a54<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd4a24bb72268ff985e371e4075e51d4f890d97677cfb07248187624cc7b10a54&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C80decf23221343c22c8308d893953cae%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637421616464992401%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6PhHXJxsNYXWbPzFtkttei40QoCKN%2BOWcYKS2tzKq7o%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C80decf23221343c22c8308d893953cae%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637421616465002395%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BugPJWAs%2FaE96BCggCXYS8CUiEUryq2v3kKcqRA%2FuYs%3D&reserved=0> to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C80decf23221343c22c8308d893953cae%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637421616465002395%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UpbFH1sWXqOhJbrTUsNiX8m%2FIK1nmlM9O%2Bdroa3ha4Q%3D&reserved=0>
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On Sat, 28 Nov at 5:18 PM , Mohd Imran <[email-masked]<mailto:[email-masked]>> wrote:
Hi @FarEye Support<mailto:[email-masked]> @Vishwajeet Singh<mailto:[email-masked]>,

Please mark below order as RTO.

Order ID: 6232894631
Tracking ID: CRDSAL0079773920

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwODIzODg0MzEsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.A-3SwwW20LgLyAc-ncDC--omucXGMDaKbdwW4Ofv0IA]

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 28, 2020 2:41 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>
Subject: Delay in order status update // 6237573361 // CRDSAL0079773920
Importance: High

External email sender, please take precaution.
Hi Team,

Problem Statement: Delay in order status update

Order Date: 14-Oct-2020
Order ID: 6232894631
Tracking ID: CRDSAL0079773920

Assistance Required: Need to mark as NDR

Issue Description: As per Tracking ID the shipment is showing return to origin on 05/11/2020, but still the Hybris status is not updated, so kindly do what is required ASAP

Thanks & Regards,
Seeta Kunwar
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C80decf23221343c22c8308d893953cae%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637421616465012390%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=32xzRUQ4jsvdlq6ViRAltoYyxaKzWu4jDWS%2BGtD5H%2B0%3D&reserved=0>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com