Subject: Re: Store Complaint - 1738508
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Qazi Mohammed <[email-masked]>, Saad Alonaizi <[email-masked]>, Nusaybah Alzuman <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 28 Nov 2020 07:40:58 -0700 (MST)

Hi Team, 

Please assist in closing the below store complaint. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Saad Alonaizi" <[email-masked]> 
Cc: "Qazi Mohammed" <[email-masked]>, "Nusaybah Alzuman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, November 27, 2020 3:59:28 PM 
Subject: Store Complaint - 1738508 

Hi Team, 

Customer reported to us that they have used a Gift Card they received at Centrepoint Aziz Mall and it was redeemed but was not applied. The customer already reported the same to Mr Ahmed Zahrani (Store Manager) and was advised that they will be sharing a new Gift Card with the customer within 48 hours but it wasn't shared in last 16 days and customer is waiting for the same. The Gift Card value was SAR 300. 

Customer details are as follows: 
Khaled Karem 
Mobile: +966 5 699-99337 

Kindly contact the customer on priority and resolve the issue with them. They no longer have the invoice or voucher details with them hence unable to share the same. 

Thank you for your help! 

Regards, 
Apoorv