Subject: Re: Order not delivered (RTO)
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, Mohd Imran <[email-masked]>
Cc: salshwaya <[email-masked]>, [email-masked], Fauzan Musalman <[email-masked]>, Vishwajeet Singh <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Haedar Mohammad <[email-masked]>, FarEye Support <[email-masked]>, M Ataullah <[email-masked]>
Date: Sat, 28 Nov 2020 07:17:25 -0700 (MST)

Hi Team, 

Please note that the shipment is showing return to Origin since 15/10/2020, and Hybris status is updated as delivered, so kindly process the refund ASAP. 

Thanks & Regards, 
Seeta Kunwar 

From: "FarEye Support" <[email-masked]> 
To: "jessie caparas" <[email-masked]> 
Cc: "salshwaya" <[email-masked]>, [email-masked], "Fauzan Musalman" <[email-masked]>, "Vishwajeet Singh" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Haedar Mohammad" <[email-masked]> 
Sent: Thursday, 19 November, 2020 13:01:28 
Subject: Re: RE: Order not delivered (RTO) 

Dear Jessie, 

We tried reaching you but could not get a response from your side. We are proceeding with the ticket # 174338 closure.Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. Counting you among our customers is something for which we are especially grateful. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/f391e5aa129cd586f7b2eeec130b573d775bb0c13906bf6d810452c08bd7dfe9 | https://fareye.freshdesk.com/public/tickets/f391e5aa129cd586f7b2eeec130b573d775bb0c13906bf6d810452c08bd7dfe9 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Skand Singh 
Technical Engineer | FarEye 
Call: +91 70-6595-6595 
|| [ http://www.getfareye.com/ | www.getfareye.com ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

On Wed, 18 Nov at 10:20 AM , FarEye Support <[email-masked]> wrote: 
Dear Jessie, 

Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/f391e5aa129cd586f7b2eeec130b573d775bb0c13906bf6d810452c08bd7dfe9 | https://fareye.freshdesk.com/public/tickets/f391e5aa129cd586f7b2eeec130b573d775bb0c13906bf6d810452c08bd7dfe9 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Garima Mathur , Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 7065956595 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

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On Tue, 17 Nov at 4:27 PM , FarEye Support <[email-masked]> wrote: 
Dear Jessie, 

We request you to share the feedback over the previous mail. Should we not hear from you in next business day we will proceed with the ticket closure. 
​ 
You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/f391e5aa129cd586f7b2eeec130b573d775bb0c13906bf6d810452c08bd7dfe9 | https://fareye.freshdesk.com/public/tickets/f391e5aa129cd586f7b2eeec130b573d775bb0c13906bf6d810452c08bd7dfe9 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Skand Singh 
Technical Engineer | FarEye 
Call: +91 70-6595-6595 
|| [ http://www.getfareye.com/ | www.getfareye.com ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

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On Mon, 16 Nov at 11:26 AM , Jessie Caparas <[email-masked]> wrote: 
[ mailto:[email-masked] | @saad i. binshuwayyi ] [ mailto:[email-masked] | @Ahmed A. Saleh ] 
For your help please. 
Thank you and Kind Regards, 
Jessie Caparas 
Email: [ mailto:[email-masked] | 
[email-masked] ] 
T: +97145172087 

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From: FarEye Support <[email-masked]> 
Sent: Sunday, November 15, 2020 2:03 PM 
To: Jessie Caparas <[email-masked]> 
Cc: [email-masked]; Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Jessie Caparas <[email-masked]> 
Subject: Re: RE: Order not delivered (RTO) 
External email sender, please take precaution. 
Dear Jessie, 
We would like to inform you that Saudi Post pushed the update status " Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system. 
You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Ff391e5aa129cd586f7b2eeec130b573d775bb0c13906bf6d810452c08bd7dfe9&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cdeca432a41644031601608d8894d9aeb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637410313702931999%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=IECskQuqSXgnmrnS8Kb9rdWyOhweh3ZL2p4sz5s4NeM%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/f391e5aa129cd586f7b2eeec130b573d775bb0c13906bf6d810452c08bd7dfe9 ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cdeca432a41644031601608d8894d9aeb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637410313702931999%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=u%2Bjp93MpxJC6dTN5J%2FwF%2B8GWG%2Fi%2Bv465r9eGelrWiYw%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 
Skand Singh 
Technical Engineer | FarEye 
Call: +91 70-6595-6595 
|| [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cdeca432a41644031601608d8894d9aeb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637410313702941994%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bcFZCe1KgkzbuzpuYms4eXZTbP2x%2Fg1Q76qQMQM4FpM%3D&reserved=0 | www.getfareye.com ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 
174338:211857 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

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