Subject: Return Issue - 6239246450
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 28 Nov 2020 07:10:12 -0700 (MST)

Hi Team, 

Kindly assist in closing the below case. Agent has already escalated this to LMG as per the matrix multiple times to get the collected items delivered to conloc but receiving no response on the same. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, November 27, 2020 3:51:50 PM 
Subject: Return Items Collected But Not Delivered To The Warehouse For Order ID 6239246450 

Hi Team, 
​ 
Problem Statement: Items collected but not delivered to the warehouse 

Order Date : Nov 6, 2020 
Order ID: 6239246450 
Tracking ID: RP1108200002630 

Assistance Required: Need to urgently deliver returned items back to warehouse. 

Issue Description: As per the tracking information, return items has already been collected from the customer on Nov 9, 2020 but still it has not be delivered back to the warehouse in order to initiate the refund at the soonest. I've already escalated this case 2 times to the LMG team but still no reply from them. 

Regards, 
Ishan