Subject: Missing Item - 9615168932
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 28 Nov 2020 07:08:09 -0700 (MST)

Hi Team, 

Please assist in cancelling the following item in the below case: 162438817 - - Solid Mid-Rise Palazzo Pants with Pocket Detail and Belt 

As per the consignment details the following item was not sent under the shipment and partial cancellation option is greyed out. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, November 28, 2020 4:26:16 PM 
Subject: Need Urgent Refund For That Missing Item For Order ID 9615168932 

Hi Team, 

Problem Statement: The customer has reported to us that he has not received the item (Solid Mid-Rise Palazzo Pants with Pocket Detail and Belt) 

Order Date: Nov 18, 2020 
Delivery Date: Nov 21, 2020 
Order ID: 9615168932 
Tracking ID: LM143895133 

Item name: Solid Mid-Rise Palazzo Pants with Pocket Detail and Belt 
Item cost: AED42.00 

Assistance Required: Need urgent refund for that missing item 

Issue Description: Customer placed an order for 9 items but as per the hybris, customer only received 7 items because 1 item(Textured Sweater with Turtle Neck and Long Sleeves) was gone out of stock and already got refund for this item. However, for the other item we need to process the refund manually, Under the consignment details we can see that we have shipped only 7 items. 

Kindly look into the issue and suggest the next step to be followed up. 

Regards, 
Ishan