Subject: Re: Late Refund (Cancelled RMA) For Order IDd 9614712065 & 9614384238
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 28 Nov 2020 07:05:08 -0700 (MST)

Hi Team, 

Please assist in closing the below case. As per BI publisher all the items under the below mentioned RMAs are showing missing. 

Also, the RMAs are cancelled. 

Please assist in getting the refund processed for this. Thank you for your help! 

Regards, 
Apoorv 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, November 28, 2020 5:19:45 PM 
Subject: Late Refund (Cancelled RMA) For Order IDd 9614712065 & 9614384238 

Hi Team, 

Ticket- 1745467 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Nov 16, 2020 
Order ID: 9614712065 
RMA: 1000177326 
Tracking ID: 46043116383 

Order Date: Nov 15, 2020 
Order ID: 9614384238 
RMA: 1000177331 
Tracking ID: 46043116394 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on Nov 21, 2020. However, the refund is still not processed. 

Please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 
Ishan