Subject: Order Status Updation // 6242522131
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 28 Nov 2020 06:59:50 -0700 (MST)

Hi Team, 

With reference to the order number: 6242522131 
AWB: SD000442792 

Kindly assist in marking this order as NDR. Shipa has confirmed returning this order. As per hybris order status is updated to Delivered. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, November 28, 2020 6:13:04 PM 
Subject: Need To Urgently Update The Order Status // 6242522131 

Hi Team, 

Problem Statement: Order status is showing delivered but as per the tracking it has already been returned to the warehouse 

Order Date : Nov 15, 2020 
Order ID: 6242522131 
Tracking ID: SD000442792 

Assistance Required: Need to urgently update the order status 

Issue Description: The order was shipped from our side on 16/11/2020 and as per the hybris order delivered to customer on 19/11/2020. However, as per the tracking we can see that order has already been returned to the warehouse on Nov 26, 2020 and customer is claiming too that she has not received the order. 

Kindly check and and update the order status as "Not Delivered" and initiate the refund. 

Regards, 
Ishan