Subject: Re: Amount deducted twice #100041005193
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>, Mustafa Chakki <[email-masked]>, Mohamed Nagy <[email-masked]>, midhun madhu <[email-masked]>, escalations dxbteam <[email-masked]>, jessie caparas <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Sat, 28 Nov 2020 06:04:29 -0700 (MST)

Hi [ mailto:[email-masked] | @Mustafa Chakki ] , 

As per customer payment done twice for AWB 100041005193 – Order 8374879437 

Please process refund and assist us to resolve the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "malik ismail" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Mustafa Chakki" <[email-masked]> 
Cc: "Mohamed Nagy" <[email-masked]>, "midhun madhu" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "jessie caparas" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Reddy Prasad" <[email-masked]> 
Sent: Wednesday, 21 October, 2020 11:49:13 
Subject: RE: Amount deducted twice #100041005193 

Hi [ mailto:[email-masked] |  @Mustafa Chakki ] , 

As per customer payment done twice for AWB 100041005193 – Order 8374879437 

Please process refund and confirm. 

Regards, 

Malik 

From: Malik Ismail 
Sent: Wednesday, October 21, 2020 9:02 AM 
To: Shakeeb Arsalan <[email-masked]>; Mohd Imran <[email-masked]>; Jessie Caparas <[email-masked]>; [email-masked]; KWI.CustomerSupport <[email-masked]> 
Cc: Mohamed Nagy <[email-masked]>; Midhun Madhu <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: RE: Amount deducted twice #100041005193 

Hi [ mailto:[email-masked] |  @farah humaidan ] , 

As per customer payment done twice for AWB 100041005193 – Order 8374879437 

Please confirm. 

Regards, 

Malik 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 21, 2020 7:15 AM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] >; farah humaidan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Amount deducted twice #100041005193 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the case as it has been pending since April. 

Regards 
Shakeeb 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohamed Nagy" < [ mailto:[email-masked] | [email-masked] ] >, "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] >, "farah humaidan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 17, 2020 5:38:25 PM 
Subject: Re: Amount deducted twice #100041005193 

Hi Team, 

Any update on the below case. 

Regards, 

Fauzan 

From: "Mohamed Nagy" < [ mailto:[email-masked] | [email-masked] ] > 
To: "farah humaidan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 23 September, 2020 17:21:16 
Subject: RE: Amount deducted twice #100041005193 

Dear All, 

Kind reminder, 

Regards, 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, September 18, 2020 2:36 PM 
To: [ mailto:[email-masked] | [email-masked] ] 
Cc: Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Amount deducted twice #100041005193 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to tracking ID: 100041005193 

Order: 8374879437 

Customer claiming that he has paid the amount ( KWD43.63 ). and amount deducted twice from his account customer has shared the bank statement. Please check the attachment. 

Kindly check and do the needful customer is chasing us since long time. 

Regards, 

Fauzan 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com