Subject: RE: Knet Deduction - [email-masked]
From: Mustafa Chakki <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>, seeta.seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Akshay Berry <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>
Date: Sat, 28 Nov 2020 12:33:59 +0000

REFUNDED.

IP Address168.187.147.210Batch ID-1
Transaction Date/TimeWed Aug 12 14:48:51 AST 2020Post Date0812
Transaction ID202022583534099Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******7735Card ExpirationApr , 2021
Transaction Amount3.350Currency Code414
Merchant Track ID159370116900056900Result CodeCAPTURED
Host Response00Authorization Code720506
AVS ResponseCVD2 Validation Repsonse
Reference ID022598001150STAN ID28983
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Mohammad Shababe Quamar <[email-masked]>
Sent: Saturday, November 28, 2020 3:22 PM
To: seeta.seeta <[email-masked]>; Mustafa Chakki <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Akshay Berry <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>
Subject: RE: Knet Deduction - [email-masked]

Hi @Mustafa Chakki<mailto:[email-masked]>

Please have a look into this.

Thanks,
Shababe Quamar

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 26, 2020 6:30 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>
Subject: Re: Knet Deduction - [email-masked]<mailto:[email-masked]>

External email sender, please take precaution.

T
Hi Shababe ,

As per Kuwait Finance Tracker - CS sheet the amount for the transaction ID : 18444028119  has been refunded but the customer is asking the exact date of the refund claiming that the order is pending from 7 months .
kindly let us know the transfer date  and proof of the transfer to resolve the case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 20 November, 2020 14:34:14
Subject: Re: Knet Deduction - [email-masked]<mailto:[email-masked]>

Hi Team,
As per Kuwait Finance Tracker - CS sheet the amount for the transaction ID : 18444028119  has been refunded but the customer is asking the exact date of the refund .
kindly let us know the transfer date to resolve the case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 22 October, 2020 11:40:44
Subject: Re: Knet Deduction - [email-masked]<mailto:[email-masked]>

Hi Mustafa,

Please assist in closing the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 5 October, 2020 17:38:47
Subject: Knet Deduction - [email-masked]<mailto:[email-masked]>

Hi Rashid,

Please see the attachment and confirm if there is any payment received as there is no customer order placed for this amount.

email ID [email-masked]<mailto:[email-masked]>
Mobile NO 51034319
The amount  3.350 KWD
last 4 digits of the card 7735

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com