Subject: RE: Refund Not Processed
From: Mohd Imran <[email-masked]>
To: Ritesh Sharma <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>
Date: Sat, 28 Nov 2020 12:01:51 +0000

Hi Ritesh,

Please approve refund SAR 236.49.

Issue Description: Customer raised a return request for 4 item and as per customer she/he handed over all 4 items to the courier team.

RMA: 1000109197 got cancelled and warehouse also confirmed that only 1 item (162018405) is received.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Saturday, November 28, 2020 3:36 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund Not Processed

External email sender, please take precaution.
Hi Team,

Kindly assist in the below case as the customer returned 4 items the RMA: 1000109197 got cancelled however as per B I publisher 1 items has been received and Warehouse also confirmed that only 1 item (162018405) is received.

Kindly assist to resolve the case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 6 November, 2020 04:46:15
Subject: Refund Not Processed

Hi Team,

Problem Statement: Refund Not Processed

Order Date : 04/10/2020

Order ID: 6229935098
Return Tracking ID: 46285405202
Assistance Required:  Refund not processed

Issue Description: Customer raised a return request for 4 item and as per customer she/he handed over all 4 items to the courier team.

but according to the hybris the refund has not  been process for items, So we request you to check under RMA 1000109197 how many item has been received in our warehouse and process the refund.

Regards,
Shafeeque

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