Subject: RE: Refund Not Processed
From: Mohd Imran <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>
Date: Sat, 28 Nov 2020 11:43:00 +0000

Hi Seeta,

Refund processed under Good will gesture.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Saturday, November 28, 2020 2:05 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>
Subject: Refund Not Processed

External email sender, please take precaution.
Hi Team,

Kindly assist in the below case as the customer has handed over to the courier and as per tracking the item is delivered to the WH. but no action has been taken on child ticket also checked in B I publisher the items shows missing.

Order ID: 6232156229
Return Tracking ID: 46287479346
Child Ticket: 1631685
Value of the returned item is : SAR 22.40

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 14 November, 2020 05:14:23
Subject: Refund Not Processed

Hi Team,

Problem Statement: Refund Not Processed

Order Date : 11/10/2020

Order ID: 6232156229
Return Tracking ID: 46287479346
Child Ticket: 1631685
Assistance Required:  Refund not processed

Issue Description: Customer raised a return request for 1 item and as per customer he handed over all 1 items to the courier team.

but according to the hybris the refund has not  been process for items, So we request you to check under RMA 1000072449 how many item has been received in our warehouse and process the refund.

Regards,
Shafeeque

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com