Subject: Refund Not Processed
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 28 Nov 2020 04:36:09 -0700 (MST)

Hi Team, 

Kindly assist in the below case as the customer returned 4 items the RMA: 1000109197 got cancelled however as per B I publisher 1 items has been received and Warehouse also confirmed that only 1 item ( 162018405 ) is received. 

Kindly assist to resolve the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 6 November, 2020 04:46:15 
Subject: Refund Not Processed 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 04/10/2020 

Order ID: 6229935098 
Return Tracking ID: 46285405202 
Assistance Required: Refund not processed 

Issue Description: Customer raised a return request for 4 item and as per customer she/he handed over all 4 items to the courier team. 

but according to the hybris the refund has not been process for items, So we request you to check under RMA 1000109197 how many item has been received in our warehouse and process the refund. 

Regards, 
Shafeeque