Subject: Refund not processed
From: YASSER LSM <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 28 Nov 2020 03:05:23 -0700 (MST)

Hi Team, 

Subject: Refund not processed. 

ORDER NO : 2000328218 
TRACKING ID : 43821843774 
ORDER DATE : Oct 23, 2020 
PRODUCT ID : 161875405 - - Textured Sweater with Long Sleeves and Hood 
RMA : 1000120152 
RETURN REQUEST DATE : 11/2/20 
REACHED AT WAREHOUSE DATE : 09 Nov 2020 
Ticket:1734383 

Issue Description: As per the hybris, the status of the above RMA is showing cancelled. However, as per the Aramex tracking id 43821843774 , the status is showing delivered on 09 Nov 2020. Now the customer is asking for refund for the mentioned item. 

Assistance Required: Kindly do the needful. 

Regards, 
Yasser.