Subject: Refund Not Processed
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>
Date: Sat, 28 Nov 2020 03:05:17 -0700 (MST)

Hi Team, 

Kindly assist in the below case as the customer has handed over to the courier and as per tracking the item is delivered to the WH. but no action has been taken on child ticket also checked in B I publisher the items shows missing. 

Order ID: 6232156229 
Return Tracking ID: 46287479346 
Child Ticket: 1631685 
Value of the returned item is : SAR 22.40 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Saturday, 14 November, 2020 05:14:23 
Subject: Refund Not Processed 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 11/10/2020 

Order ID: 6232156229 
Return Tracking ID: 46287479346 
Child Ticket: 1631685 
Assistance Required: Refund not processed 

Issue Description: Customer raised a return request for 1 item and as per customer he handed over all 1 items to the courier team. 

but according to the hybris the refund has not been process for items, So we request you to check under RMA 1000072449 how many item has been received in our warehouse and process the refund. 

Regards, 
Shafeeque