Subject: Re: RE: Late Collection Order Date : Oct 13, 2020 Order ID: 6232664990
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Nov 2020 08:34:15 +0000

Dear All,     Please do let us know if any assistance required from our end.        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ec8f4bb0f23beba37a41c6eee532952b003d3f917fc11797de7218bbcf8db7d or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Sanjeev Pandey,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Fri, 27 Nov at 10:52 AM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Fauzan, 

 

 Can you recreate the RMA. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

  

 
  
 From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Friday, November 27, 2020 6:20 AM 
To: Jessie Caparas <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohd Imran <[email-masked]>; [email-masked];
 [email-masked]; FarEye Support <[email-masked]> 
Subject: Re: Late Collection Order Date : Oct 13, 2020 Order ID: 6232664990 

 

 
External email sender, please take precaution.

 

 
 Hi Jessie, 

 

   

 
 Please see below as the customer has highly frustrated now and advise. 

 

   

 

 

 Regards, 

 
 
 Fauzan 

 

 

From:
"FarEye Support" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Jagmohan Urmaliya, TCS" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>,
 "Mohd Imran" <[email-masked]>, [email-masked], [email-masked] 
Sent: Thursday, 26 November, 2020 17:12:56 
Subject: Re: RE: Late Collection Order Date : Oct 13, 2020 Order ID: 6232664990

 

  

 

 

 Dear Jessie, 

 

 

 As your query has been addressed and nothing is pending from Fareye Support Team, therefore, we are proceeding with the ticket closure. Should you need any
 further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. 

 

 
 
 After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. 

 

 
 
 Please provide your valuable feedback. 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ec8f4bb0f23beba37a41c6eee532952b003d3f917fc11797de7218bbcf8db7d or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details. 

 

 

Thanks and Regards,

 

   

 
Skand Singh 
Technical Engineer | FarEye

 

 

 

 

 
Call: +91 70-6595-6595

 

 
 ||

www.getfareye.com

 

 

 

 
 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 On Wed, 25 Nov at 1:41 AM
, FarEye Support <[email-masked]> wrote:  

 

 
 ++Aramex Team 

 

 
 
 Hi Ehab, 

 

 
 
 Could you please check this Tracking Number 46379188656, we are getting the following Exception from Aramex end corresponding to it. 

 

{"status":500,"reference_id":"1000155806","timestamp":null,"execution_time":null,"items_track_details":null,"errors":[null]} 

 

​

 

 Request Payload: 

 

   

 
 { 

 

 
 
"reference_id": "1000155806",

 

 

 
 
"order_number": "1000155806",

 

 

 
 
"carrier_code": "ARAMEX",

 

 

 
 
"shipper_code": "132127",

 

 

 
 
"merchant_code": "",

 

 

 
 
"type_of_order": "Reverse",

 

 

 
 
"type_of_service": "",

 

 

 
 
"tracking_number": "46379188656",

 

 

 
 
"origin_title": "",

 

 

 
 
"origin_code": "",

 

 

 
 
"origin_name": "Shakeer Hussain",

 

 

 
 
"origin_address_line1": "8308 Salman Al Farisi St,Dammam 32221 3444",

 

 

 
 
"origin_address_line2": "IKK GROUP BLDG",

 

 

 
 
"origin_landmark": "8308 Salman Al Farisi St,Dammam 32221 3444",

 

 

 
 
"origin_city": "DAMMAM",

 

 

 
 
"origin_state_province": "",

 

 

 
 
"origin_country": "SA",

 

 

 
 
"origin_postal_code": "",

 

 

 
 
"origin_contact_number": "+966542741895",

 

 

 
 
"origin_contact_number2": "+966542741895",

 

 

 
 
"origin_email": "[email-masked]",

 

 

 
 
"origin_company_name": "",

 

 

 
 
"origin_latitude": "50.168",

 

 

 
 
"origin_longitude": "26.412",

 

 

 
 
"origin_preferred_start_time": "",

 

 

 
 
"origin_preferred_end_time": "",

 

 

 
 
"destination_title": "MR",

 

 

 
 
"destination_code": "",

 

 

 
 
"destination_name": "ABHISHEK",

 

 

 
 
"destination_address_line1": "Landmark Riyadh warehouse",

 

 

 
 
"destination_address_line2": "Riyadh warehouse",

 

 

 
 
"destination_landmark": "",

 

 

 
 
"destination_city": "Riyadh",

 

 

 
 
"destination_state_province": "",

 

 

 
 
"destination_country": "SA",

 

 

 
 
"destination_postal_code": "11",

 

 

 
 
"destination_contact_number": "966112049555",

 

 

 
 
"destination_contact_number2": "966112049555",

 

 

 
 
"destination_email": "[email-masked]",

 

 

 
 
"destination_company_name": "",

 

 

 
 
"destination_preferred_start_time": "",

 

 

 
 
"destination_preferred_end_time": "",

 

 

 
 
"destination_latitude": "",

 

 

 
 
"destination_longitude": "",

 

 

 
 
"return_title": "",

 

 

 
 
"return_code": "DHA",

 

 

 
 
"return_name": "Shakeer Hussain",

 

 

 
 
"return_address_line1": "8308 Salman Al Farisi St,Dammam 32221 3444",

 

 

 
 
"return_address_line2": "IKK GROUP BLDG",

 

 

 
 
"return_landmark": "8308 Salman Al Farisi St,Dammam 32221 3444",

 

 

 
 
"return_city": "DAMMAM",

 

 

 
 
"return_state_province": "",

 

 

 
 
"return_country": "SA",

 

 

 
 
"return_postal_code": "",

 

 

 
 
"return_contact_number": "+966542741895",

 

 

 
 
"return_contact_number2": "+966542741895",

 

 

 
 
"return_email": "[email-masked]",

 

 

 
 
"return_preferred_start_time": "2020-11-25 13:00:00",

 

 

 
 
"return_preferred_end_time": "2020-11-25 17:00:00",

 

 

 
 
"return_latitude": "50.168",

 

 

 
 
"return_longitude": "26.412",

 

 

 
 
"number_of_shipments": 1,

 

 

 
 
"total_weight": 1,

 

 

 
 
"uom_total_weight": "KG",

 

 

 
 
"product_code": "DOM",

 

 

 
 
"product_type": "CDS",

 

 

 
 
"payment_mode": "CC",

 

 

 
 
"invoice_value": 0,

 

 

 
 
"amount_to_be_collected": 0,

 

 

 
 
"currency_code": "SAR",

 

 

 
 
"custom_value": 0,

 

 

 
 
"product_description": "test test",

 

 

 
 
"shipping_date_time": "2020-11-12 09:00:00",

 

 

 
 "item_list": [ 

 

 
 
{...}, // 14 keys

 

 

 
 
{...}, // 14 keys

 

 

 
 
{...}, // 14 keys

 

 

 
 
{...}, // 14 keys

 

 

 
 
{...}, // 14 keys

 

 

 
 
{...} // 14 keys

 

 
 
 ], 

 

 

 "credentials": { 

 

 
 
"source": 24,

 

 

 
 
"accountCountryCode": "SA",

 

 

 
 
"accountEntity": "RUH",

 

 

 
 
"accountPin": "442543",

 

 

 
 
"accountNumber": "132127",

 

 

 
 
"userName": "[email-masked]",

 

 

 
 
"password": "Hotjunk451@",

 

 

 
 
"version": "v1.0"

 

 
 
 }, 

 

 

 
"additional_field": "2020-11-12 09:00:00",

 

 

 
 
"additional_field2": "2020-11-12 17:00:00",

 

 

 
 
"additional_field3": "+0300",

 

 

 
 
"additional_field4": "Ready",

 

 

 
 
"additional_field5": "DOM",

 

 

 
 
"additional_field6": "+0400"

 

 
 
 } 

 

 

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ec8f4bb0f23beba37a41c6eee532952b003d3f917fc11797de7218bbcf8db7d or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details. 

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shailesh Bisht, 

 

 

 
Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 
 
 On Wed, 25 Nov at 1:17 AM
, FarEye Support <[email-masked]> wrote:  

 

 
 Dear Jessie, 

 

 
 
 Let us check the Order ID and Tracking ID, we'll share an update soon. 

 

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ec8f4bb0f23beba37a41c6eee532952b003d3f917fc11797de7218bbcf8db7d or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details. 

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shailesh Bisht, 

 

 

 
Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 

 

 
 
177487:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com