Subject: RE: Cancelled RMA// 6474780493
From: Mohd Imran <[email-masked]>
To: ALL RUH OPS - Landmark <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 28 Nov 2020 08:32:17 +0000

Hi @ALL RUH OPS - Landmark<mailto:[email-masked]>,

Please share the status of below AWB.

Tracking ID: 45762399126
Ref # D0675FB

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, November 28, 2020 11:43 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Cancelled RMA// 6474780493

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. No action taken on child ticket 1666005.

No details found on BI publisher with order number either and the RMA is showing cancelled.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 17, 2020 9:28:07 AM
Subject: Cancelled RMA// 6474780493

Dear Team,

Problem Statement: Cancelled RMA

Order Date : Mar 30, 2020
Order ID: 6474780493
Tracking ID: 45762399126;D0675FB
RMA: 23478499
Returned items price: SAR 109

Issue Description: As per the customer the items have been collected by the courier but the RMA cancelled due (COVID-19 Support : Cancelled due to new regulations), kindly confirm us if the items received at WH so that the refund will be processed asap.

Regards,
Algaily.

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