Subject: RE: Wrong Delivery // 6490290931 // S001263573867
From: Mohd Imran <[email-masked]>
To: Prakash Iyangar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Hemyar Nasser <[email-masked]>, seeta.seeta <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 28 Nov 2020 08:20:30 +0000

Hi Prakash,

Kindly approve refund for below order, as per customer he didn’t received it and as per courier they marked it as delivered.

Order ID: 6490290931
Tracking ID: S001263573867
Amt- SAR 215

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Friday, November 27, 2020 7:22 PM
To: Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Hemyar Nasser <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Wrong Delivery // 6490290931 // S001263573867
Importance: High

External email sender, please take precaution.
Hi Team,

Please note that the customer claiming he did not received the order except only message received on his mobile from courier team, however it was escalated to the courier team they replayed us that the delivery has been done to the same address. please find the attachment and advice us further ASAP.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Hemyar Nasser" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 10 November, 2020 22:52:27
Subject: POD

Hi team,

Problem Statement: proof of delivered.
Order Date : May 9, 2020
Order ID: 6490290931
Tracking ID: S001263573867

Assistance Required: Need proof of delivery .

Issue Description: the customer complaining about late of delivery , as per shipa the order has been delivered on 5/16/20. but customer confirm he did not received it, please check and do the needful.

 Regards,
Hemyar

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