Subject: RE: Refund Not Processed // 6235858608, 6233680821
From: Mohd Imran <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, M Ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 28 Nov 2020 08:09:04 +0000

Hi Seeta,

Processed under goodwill.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Friday, November 27, 2020 5:33 PM
To: Jessie Caparas <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Not Processed // 6235858608, 6233680821
Importance: High

External email sender, please take precaution.
Hi Team,

Please look into this and advice us further.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 27 November, 2020 19:01:40
Subject: Refund Not Processed // 6235858608, 6233680821

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Oct 25, 2020, Oct 17, 2020

Order ID: 6235858608, 6233680821
Return Tracking ID: 46290838134, 46288914512
Child Ticket id; 1655191
Assistance Required: Need urgent process the RMA 1000105218, 1000087221

Issue Description: Customer raised a return request for 3 item and as per customer she/he handed over all 3 items to the courier team. however the both RMA has been cancelled and as per BI publishder is showing missing items.

As per tracking ID it has been received from our end, so kindly process the RMA,

Regards,
Ataullah

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com