Subject: Re: Cancelled RMA// 6474780493
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 28 Nov 2020 00:43:13 -0700 (MST)

Hi Team, 

Please assist in closing the below case. No action taken on child ticket 1666005. 

No details found on BI publisher with order number either and the RMA is showing cancelled. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, November 17, 2020 9:28:07 AM 
Subject: Cancelled RMA// 6474780493 

Dear Team, 

Problem Statement: Cancelled RMA 

Order Date : Mar 30, 2020 
Order ID: 6474780493 
Tracking ID: 45762399126;D0675FB 
RMA: 23478499 
Returned items price: SAR 109 

Issue Description: As per the customer the items have been collected by the courier but the RMA cancelled due (COVID-19 Support : Cancelled due to new regulations), kindly confirm us if the items received at WH so that the refund will be processed asap. 

Regards, 
Algaily.