Subject: RE: Late Refund For Order ID 9602402831 (Cancelled RMA)
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 28 Nov 2020 06:46:58 +0000

Hi Apoorv,

Refunded as goodwill.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, November 28, 2020 9:50 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ishan Ahuja <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Late Refund For Order ID 9602402831 (Cancelled RMA)

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case. As per the BI Publisher returned item is showing missing and the RMA is showing cancelled in the order.

Please look into this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 20, 2020 12:58:16 PM
Subject: Late Refund For Order ID 9602402831 (Cancelled RMA)

Hi Team,

Ticket - 1698521

Problem Statement: Late refund (Cancelled RMA)

Order Date: Sep 10, 2020
Order ID: 9602402831
RMA: 1000000740
Tracking ID: 46037534535

Assistance Required: Need urgent Refund

Issue Description: The customer reported that he returned the item but in the hybris the return status is showing cancelled.
​
As per the tracking we can see that the item has been returned to our warehouse on Sep 15, 2020. However, the refund is still not processed.

Please check and advice as customer waiting for a refund.

Thank you for your help

Regards,
Ishan

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