Subject: Re: Late Refund For Order ID 9602402831 (Cancelled RMA)
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 27 Nov 2020 21:54:23 -0700 (MST)

Hi Team, 

Any update 

Regards 
Ishan 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 20 November, 2020 12:58:16 
Subject: Late Refund For Order ID 9602402831 (Cancelled RMA) 

Hi Team, 

Ticket - 1698521 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Sep 10, 2020 
Order ID: 9602402831 
RMA: 1000000740 
Tracking ID: 46037534535 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on Sep 15, 2020. However, the refund is still not processed. 

Please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 
Ishan