Subject: RE: store purchase - MOC compliant - Case id - 1723470
From: Abhilash Kuttalam <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Nizamuddin Pasha <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Mohd Rushdee <[email-masked]>
Date: Fri, 27 Nov 2020 17:11:42 +0000

Dear Team,

The update is attached.
The retail team missed on reply to all on the initial email.

Regards,
Abhi

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 27, 2020 4:30 AM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Nizamuddin Pasha <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Mohd Rushdee <[email-masked]<mailto:[email-masked]>>
Subject: Re: store purchase - MOC compliant - Case id - 1723470

External email sender, please take precaution.
Hi Abhilash,

Please let us know the further update on the below concern.

Regards,
Fauzan

________________________________
From: "abhilash kuttalam" <[email-masked]<mailto:[email-masked]>>
To: "Nizamuddin Pasha" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "Mohd Rushdee" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 22 November, 2020 23:41:03
Subject: RE: store purchase - MOC compliant - Case id - 1723470

Dear Sir,

Please check and update.

Regards,
Abhi

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 22, 2020 2:31 AM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: store purchase - MOC compliant - Case id - 1723470

Hi @Abhilash Kuttalam<mailto:[email-masked]>

Below for your action please

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 21, 2020 6:15 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: store purchase - MOC compliant - Case id - 1723470

External email sender, please take precaution.
Hi Team,

Kindly assist on the below issue on a priority.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 21 November, 2020 07:44:05
Subject: store purchase - MOC compliant - Case id - 1723470

Hi Team,

Case id - 1723470

The customer has made from our store MAX - 60103 (Abha - Khamis Asdaf Mall.Max.KSA) on 5 Nov 2020 and came on chat to informed the product got damaged after two use.

As per the customer, he went to store and asked for the return and customer was not assisted in polite way and refused to accept the return and commented on the customer that he did not used the right way so it got torn.

Customer felt embarrassed and insulted and walked out of the store and complained in Ministry of commerce.

We would request you to please look into this and do the needful. For reference see the attachment.

Customer Name: Mohamed Allam
​Contact number: 0509592843
Email id - [email-masked]<mailto:[email-masked]>

Thank you for your help.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: store purchase - MOC compliant - Case id - 1723470
From: Nizamuddin Pasha <[email-masked]>
To: Soliman Elmahdy <[email-masked]>
Cc: Samiullah Badsha Badsha <[email-masked]>, Ashutosh Diwakar Kumar <[email-masked]>, Max Khamees <[email-masked]>, Abhilash Kuttalam <[email-masked]>
Date: Mon, 23 Nov 2020 13:08:16 +0000

Dear Soliman,

Thanks for talking and resolving the customer issue..

Dear abhi,
Customer issue has been solved..

Thanks & Regards
Nizam - South region(Max)
0568697489
  _____

From: Soliman Elmahdy <[email-masked]>
Sent: Monday, November 23, 2020 4:05:58 PM
To: Nizamuddin Pasha <[email-masked]>
Cc: Samiullah Badsha Badsha <[email-masked]>; Ashutosh Diwakar Kumar <[email-masked]>; Max Khamees <[email-masked]>
Subject: RE: store purchase - MOC compliant - Case id - 1723470

Dear Mr. Nizam ,

After calling and talking  the customer and listen to him carefully Please be informed that the case has been solved we asked him to change the item any time from any of our stores and he said that its preferable to visit Max ( Khamis military road ) to change the item from there .

Regards,

Soliman Elmahdy

Regional Trainer

 Mobile : +966549136211

Extn: 7036

Abha - Saudi Arabia

From: Nizamuddin Pasha <[email-masked]>
Sent: Monday, November 23, 2020 3:13 PM
To: Soliman Elmahdy <[email-masked]>
Cc: Samiullah Badsha Badsha <[email-masked]>
Subject: FW: store purchase - MOC compliant - Case id - 1723470

Dear Soliman,

Lets talk to customers & resolve the same..

 Thanks & Regards

Nizamuddin Pasha

Retail operations Manager

Mob: +966 568697489

Ext : 7020

Retail Concept South Région office

PO Box 2906 | Khamees Mushayt ,Abha 61961 l Saudi Arabia

“Leadership is the ability to get extraordinary achievement from ordinary people” – Brian tracy

From: Nizamuddin Pasha <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 22, 2020 10:44 PM
To: Samiullah Badsha Badsha <[email-masked]<mailto:[email-masked]>>
Cc: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Max Asdaf <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: store purchase - MOC compliant - Case id - 1723470

Dear Sami,

Can u pls check and call the customer and investigate and resolve the same on top priority pls..

Thanks & Regards
Nizam - South region(Max)
0568697489

  _____

From: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 22, 2020 9:11:03 PM
To: Nizamuddin Pasha <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Mohd Rushdee <[email-masked]<mailto:[email-masked]>>
Subject: RE: store purchase - MOC compliant - Case id - 1723470

Dear Sir,

Please check and update.

Regards,

Abhi

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 22, 2020 2:31 AM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: store purchase - MOC compliant - Case id - 1723470

Hi @Abhilash Kuttalam<mailto:[email-masked]>

Below for your action please

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 21, 2020 6:15 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: store purchase - MOC compliant - Case id - 1723470

External email sender, please take precaution.

Hi Team,

Kindly assist on the below issue on a priority.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 21 November, 2020 07:44:05
Subject: store purchase - MOC compliant - Case id - 1723470

Hi Team,

Case id - 1723470

The customer has made from our store MAX - 60103 (Abha - Khamis Asdaf Mall.Max.KSA) on 5 Nov 2020 and came on chat to informed the product got damaged after two use.

As per the customer, he went to store and asked for the return and customer was not assisted in polite way and refused to accept the return and commented on the customer that he did not used the right way so it got torn.

Customer felt embarrassed and insulted and walked out of the store and complained in Ministry of commerce.

We would request you to please look into this and do the needful. For reference see the attachment.

Customer Name: Mohamed Allam

​Contact number: 0509592843

Email id - [email-masked]<mailto:[email-masked]>

Thank you for your help.

Regards,

Manish