Subject: Fwd: Refund is not processed for order numbers 9615097592 and 9614996089
From: Aman Deep <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 27 Nov 2020 06:24:59 -0700 (MST)

From: "Aman Deep" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, November 27, 2020 6:52:22 PM 
Subject: Refund is nor processed for order number 9615097592 and 9614996089 

Hi Team, 

Problem Statement: Late refund 

Order Date: 9615097592 (Nov 18, 2020) and 9614996089 (Nov 17, 2020) 
Order ID: 9615097592 and 9614996089 
RMA: 9615097592 (1000182978) and 9614996089 (1000182885) 
Tracking ID: 9615097592 (34127149171421) and 9614996089 (3414053674312) 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on Nov 22, 2020. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help! 

Regards, 
Aman Deep