Subject: New comment - [#1759157] RE: Defective item/ 6226466840
From: Babyshop <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 12:17:21 +0000

There is a new comment in the ticket submitted by EcomRDC babyshop5 to HelpBSAE   Comment added by : EcomRDC babyshop5  Comment Content:  <div class="WordSection1">
<div class="MsoNormal"><span style="color:#1F497D">Dear Team,</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">The below delivery assembly done on yesterday.</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">So kindly check and confirm.</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Thanks &amp; regards,</span></div>
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<span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Akram Shaik</span><b><span style="color:#1F497D"></span></b>
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<div>From: EcomRDC babyshop5 <br>
<b>Sent:</b> Thursday, November 26, 2020 8:46 AM<br>
<b>To:</b> Sachin Maheshwari; seeta.seeta<br>
<b>Cc:</b> Shakeeb Arsalan; asjad hussain; Fauzan Musalman; Apoorv Joshi; Escalations Dxbteam; ArishLaila; Babyshop; Bsdm Nurserywh; Bsj Nf<br>
<b>Subject:</b> RE: Defective item/ 6226466840</div>
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<div class="MsoNormal"><span style="color:#1F497D">Dear Sir,</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Will arrange delivery team for assembly.</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Thanks &amp; regards,</span></div>
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<span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Akram Shaik</span><b><span style="color:#1F497D"></span></b>
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<b>From:</b> Sachin Maheshwari <br>
<b>Sent:</b> Thursday, November 26, 2020 8:43 AM<br>
<b>To:</b> seeta.seeta; EcomRDC babyshop5; Bsj Nf; Bsdm Nurserywh<br>
<b>Cc:</b> Shakeeb Arsalan; asjad hussain; Fauzan Musalman; Apoorv Joshi; Escalations Dxbteam; ArishLaila<br>
<b>Subject:</b> RE: Defective item/ 6226466840</div>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM7D3EA2174AA449FF80B2BF437FB0D908" rel="noreferrer">
<span style="text-decoration:none">@EcomRDC babyshop5</span></a> , <a href="mailto:[email-masked]" id="OWAAMD51605A195A24E3BB50F4A254549281D" rel="noreferrer">
<span style="text-decoration:none">@Bsj Nf</span></a> , <a href="mailto:[email-masked]" id="OWAAM16C43CAFB7B2491E9B1A780A4CE18B07" rel="noreferrer">
<span style="text-decoration:none">@Bsdm Nurserywh</span></a>,</div>
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<div class="MsoNormal">Team, pls check on the issue below &amp; help us resolve on urgent basis.</div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv","sans-serif";color:black'>Regards,</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv","sans-serif";color:black'>Sachin
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<b>From:</b> Seeta Seeta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, November 26, 2020 9:35 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; EcomRDC babyshop5 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Shakeeb Arsalan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; asjad hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Fauzan Musalman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Apoorv Joshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Defective item/ 6226466840</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Kindly check the below as per WH the issue has been resolved however the customer claims that the problem still persist .</span></div>
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<strong><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Order Date : Sep 23, 2020</span></strong><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'></span>
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<strong><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Order ID: 6226466840</span></strong><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'></span>
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<strong><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Tracking ID: 14822176226466840</span></strong><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'></span>
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<strong><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Item: 155363875 -</span></strong><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'></span>
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<strong><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Kindly do the needful.</span></strong><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'></span>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Thanks &amp; Regards,<br>
Seeta Kunwar</span></div>
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<b><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>"asjad hussain" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>To: </b>"Seeta Seeta" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>"Shakeeb Arsalan" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Fauzan Musalman" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Apoorv Joshi" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent: </b>Thursday, 12 November, 2020 12:37:29<br>
<b>Subject: </b>Defective item/ 6226466840</span>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Problem Statement: Defective item.</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Order Date : Sep 23, 2020</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Order ID: 6226466840</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Tracking ID: 14822176226466840</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Item: 155363875 -</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Assistance Required: The received  Item not working properly</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Issue Description: The customer is claiming that the item is  not working and wants to return it, we escalated to the warehouse and we were informed that the issue
 is solved but the customer is constantly chasing us. </span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>kindly check and do the needful.</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Asjad.</span></div>
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