Subject: Re: RE: Late Collection: Case id - 1611160 Order ID: 6231754701, Order ID: 6230599150
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 12:00:30 +0000

Dear Jessie,         As per your confirmation we are proceeding with the ticket # 178166 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/2aac433c54c637f31888b702754176a951aa262494e3bbe6fb28bda3a6417bfb or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Shambhavi Singh,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Fri, 27 Nov at  4:46 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Thanks a lot! 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Friday, November 27, 2020 2:55 PM 
To: Jessie Caparas <[email-masked]> 
Cc: [email-masked]; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked] 
Subject: Re: RE: Late Collection: Case id - 1611160 Order ID: 6231754701, Order ID: 6230599150 

 

 
External email sender, please take precaution.

 

 

 Dear Jessie, 

 

   

 
 Please refer to the below-highlighted id. 

 

   

 
 
{"status":200,"reference_id":"1000169467","timestamp":1606315797288,"execution_time":2962,"items_track_details":[{"tracking_number":"46380564171","label_url":"","carrier_code":"ARAMEX","order_number":"1000169467"}],"info":{"originEntity":null,"productGroup":null,"ID":"K253FFF","GUID":"ccde61e8-fe03-4797-9ba7-0d7df8ecb26b"}} 

 

  

 
 
 Let us know if any queries. 

 

   

 
 You can visit the support ticket on

https://fareye.freshdesk.com/public/tickets/2aac433c54c637f31888b702754176a951aa262494e3bbe6fb28bda3a6417bfb or please log in to the FarEye Support portal on

https://fareye.freshdesk.com to check the details. 

 

 

 

  

 

Unfeigned Regards,

 

  

 

Ankit Mahajan

 

 
Sr. Technical Engineer

 

 
Contact #:- +91 70-6595-6595

 

 

 

 

 

 

 

   

 

 

 

 

 

  

 

 

 

 

 
 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message
 is not guaranteed to be complete or error free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 
 
On Fri, 27 Nov at 1:11 PM
, Jessie Caparas <[email-masked]> wrote:

 

 
 Hi Team, 

 

 

 
 Can you please share the alphanumeric pick up reference please? 

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
T: +97145172087

 

 

 

 

 From: FarEye Support <[email-masked]>
 
Sent: Friday, November 27, 2020 11:37 AM 
To: Jessie Caparas <[email-masked]> 
Cc: [email-masked]; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked] 
Subject: Re: RE: Late Collection: Case id - 1611160 Order ID: 6231754701, Order ID: 6230599150 

 

 

 
 
External email sender, please take precaution.

 

 

 

 Dear Jessie, 

 

 

 

 

We would like to inform you that the pickup order number corresponding to the shared tracking id is  "1000169467 ".

 

 

 
​

 

 

 
Below is the screenshot attached.

 

 

 
​

 

 

 

 

 

 
 The courier associated is Aramex. Please check and let us know for further assistance. 

 

 

 

 
 
 Thanks for your kind cooperation. 

 

 

 

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/2aac433c54c637f31888b702754176a951aa262494e3bbe6fb28bda3a6417bfb or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 

 
Thanks,

 

 

 

 
Shambhavi Singh, 

 

 

 

Technical Engineer

 

 

 

 

 

 
 
FarEye-
 Enabling Digital Logistics

 

 

Call: +91 70-6595-6595

 

 

 

 

 

 

 

 

7+ Mentions

 

 

 

Digital Disruptor

 

 

 

Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

 

 

 

   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution
 or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 

 
178166:211857

 

 
 
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www.landmarkgroup.com  

 

 

178166:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com