Subject: Re: RE: Late Collection: Case id - 1611160 Order ID: 6231754701, Order ID: 6230599150
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 10:54:49 +0000

Dear Jessie,     Please refer to the below-highlighted id.     {"status":200,"reference_id":"1000169467","timestamp":1606315797288,"execution_time":2962,"items_track_details":[{"tracking_number":"46380564171","label_url":"","carrier_code":"ARAMEX","order_number":"1000169467"}],"info":{"originEntity":null,"productGroup":null,"ID":"K253FFF","GUID":"ccde61e8-fe03-4797-9ba7-0d7df8ecb26b"}}       Let us know if any queries.     You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/2aac433c54c637f31888b702754176a951aa262494e3bbe6fb28bda3a6417bfb or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.          Unfeigned Regards,      Ankit Mahajan  Sr. Technical Engineer  Contact #:- +91 70-6595-6595                       Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error free. No liability is assumed for any errors and/or omissions in the contents of the message.     
                           
                            On
                            Fri, 27 Nov at  1:11 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Team, 

 

 Can you please share the alphanumeric pick up reference please? 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Friday, November 27, 2020 11:37 AM 
To: Jessie Caparas <[email-masked]> 
Cc: [email-masked]; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked] 
Subject: Re: RE: Late Collection: Case id - 1611160 Order ID: 6231754701, Order ID: 6230599150 

 

 
External email sender, please take precaution.

 

 

 Dear Jessie, 

 

   

 
 
We would like to inform you that the pickup order number corresponding to the shared tracking id is  "1000169467 ".

 

 
 
​

 

 
Below is the screenshot attached.

 

 
​

 

 

 

 
 The courier associated is Aramex. Please check and let us know for further assistance. 

 

   

 
 Thanks for your kind cooperation. 

 

   

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/2aac433c54c637f31888b702754176a951aa262494e3bbe6fb28bda3a6417bfb or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shambhavi Singh, 

 

 

 Technical Engineer 

 

 

 

 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Fri, 27 Nov at 11:30 AM
, FarEye Support <[email-masked]> wrote: 

 

 
 Dear Jessie, 

 

   

 
 Greetings! 

 

   

 
 We have received your concern, regarding pickup reference number required corresponding to shared tracking id. We are checking and will update you soon. 

 

​

 

 Thanks for your kind cooperation.  

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/2aac433c54c637f31888b702754176a951aa262494e3bbe6fb28bda3a6417bfb or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shambhavi Singh, 

 

 

 Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Fri, 27 Nov at 11:15 AM
, Jessie Caparas <[email-masked]> wrote:

 

 
 Hi

@FarEye Support

 

   

 
 
 Can you please check if we can get the pick up reference for the below? 

 

 

 
 Order ID 6231754701 

 
 
 Return tracking ID 46380564171 

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
T: +97145172087

 

 

 

 

From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Friday, November 27, 2020 2:45 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: Re: Late Collection: Case id - 1611160 Order ID: 6231754701, Order ID: 6230599150

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Team,

 

 

 

 

 
Kindly assist us on the below collection with respect to the AWB - 46291702564 and 46380413295 as the agent has already escalated it to the Aramex team however they
 are asking for the collection reference each time.

 

 

 

 

 
The customer is getting very disappointed now as it's been more than 1.5 months since the return request has been created.

 

 

 

 

   

 

 
 
Regards,

 

 

Fauzan

 

 

 

 

 

 
From:
"Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 27 November, 2020 04:10:51 
Subject: Re: Late Collection: Case id - 1611160 Order ID: 6231754701, Order ID: 6230599150

 

 

 

 

 

Hi Team,

 

 

 

 
 
Any update on the below collection?

 

 

 

 
 
Please note that there is no collection reference assigned for the below collection. Please find the below address and do the needful.

 

 

 

 
 
Address:

 

 

apartment no 5, 4041 - Al Haweya - Hijratlaban, Riyadh, Saudi Arabia

 

 

 

 
 
Problem Statement: What is the issue (Late Collection) Courier Team

 

 

 

 
 
Order Date: 10/10/2020

 

 

Order ID: 6231754701

 

 

Tracking ID: 46291702564

 

 

 

 
 
Order Date: 10/6/2020

 

 

Order ID: 6230599150

 

 

Tracking ID: 46380413295

 

 

 

 
 
Assistance Required: Need Urgent Collection

 

 

 

 
 
Issue Description: The return request was created on 10/12/2020 and till now the item has not collected from the customer so kindly arrange the collection on priority
 basis.

 

 

 

 
 
Regards,

 

 

Manish

 

 

 

 

 

From:
"Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, November 11, 2020 3:13:36 PM 
Subject: Late Collection: Case id - 1611160 Order ID: 6231754701, Order ID: 6230599150

 

 

 

 

 

Hi Team,

 

 

 

 
 
Please find the below address and do the needful.

 

 

 

 
 
Address:

 

 

apartment no 5, 4041 - Al Haweya - Hijratlaban, Riyadh, Saudi Arabia

 

 

 

 
 
Problem Statement: What is the issue (Late Collection) Courier Team

 

 

 

 
 
Case id - 1611160

 

 

Order Date: 10/10/2020

 

 

Order ID: 6231754701

 

 

Tracking ID: 46291702564

 

 

 

 
 
Order Date: 10/6/2020

 

 

Order ID: 6230599150

 

 

Tracking ID: 46290991084

 

 

 

 
 
Assistance Required: Need Urgent Collection

 

 

 

 
 
Issue Description: The return request was created on 10/12/2020 and till now the item has not collected from the customer so kindly arrange the collection on priority
 basis.

 

 

 

 
 
Regards,

 

 

Manish

 

 

 

 

 

 
 
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