Subject: Re: RE: RTO / refund 6233345089
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 10:46:30 +0000

Dear Jessie,     We would like to inform you that we have initiated RTO status of the shared reference number.       Below is the screenshot attached.              As of now,  we are proceeding with the ticket # 178215 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.    You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/3252ed4821fc9479b883b60568905a15c3c2176077a9f23bfe4742908ead961f or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Shambhavi Singh,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Fri, 27 Nov at  1:00 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear

@FarEye Support Team, 

  

 
 
Pl change the status & confirm once done.

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: Jessie Caparas <[email-masked]>
 
Sent: Friday, November 27, 2020 11:25 AM 
To: Vishwajeet Singh <[email-masked]>; FarEye Support <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Yahya Ahmed. Mohammed Ali Al- Dhurafi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>;
 Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: RTO / refund 6233345089 
Importance: High 

 

 Hi 
@FarEye Support, 

 

 Please initiate RTO. 

 

 27/10/2020        10:03     

 

  

 

 
@Vishwajeet Singh for your approval please. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

 
From: Shakeeb Arsalan <[email-masked]>
 
Sent: Friday, November 27, 2020 10:45 AM 
To: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Yahya Ahmed. Mohammed Ali Al- Dhurafi <[email-masked]>;
 Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RTO / refund 6233345089 

 

   

External email sender, please take precaution.

 

 
 
 Hi team 

 

   

 
 Problem Statement: Return to Origin / Refund 

 
 
 Order Created: Oct 15, 2020 

 
 
 Order Number: 6233345089

 

 Tracking ID: CRDSAL0080912020 

 
 
 Assistance Required: Need urgent refund. 

 
 
 Issue Description: As per saudi post portal, the order was returned to origin on October 27th, and till now the status has not been updated yet and the customer is
 not refunded. 
 
Please do the needful to have the customer refunded the soonest. 

 

   

 
 Regards 

 
 
 Shakeeb. 

 

 

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