Subject: Re: RE: Need To Process The Refund // 6236222514
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 10:36:59 +0000

Dear Jessie,     We would like to inform you that we have update the shared reference number from backend to avoid further delay.           You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b7e9718c47018e67b2e7aef0432eab6af373068310e6f307c44bf7dc7bd01921 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Shambhavi Singh,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Fri, 27 Nov at  2:49 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:

@salshwaya
@[email-masked]

 
   
 Can someone please help? 

   
 This is urgent. We can’t refund unless proper status is pushed. 

   
 Tracking ID CRDSAL0086533820 

   
 FYI 
@Ramesh Gottimukkala

@Alexander  Gomes

 

 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

 

  
 From: Apoorv Joshi <[email-masked]>  
Sent: Friday, November 27, 2020 12:54 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Shatakshi Pandey <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; FarEye Support <[email-masked]>; salshwaya <[email-masked]>; aasalih <[email-masked]>; Vishwajeet Singh <[email-masked]>;
 seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ishan Ahuja <[email-masked]> 
Subject: Re: Need To Process The Refund // 6236222514 

 

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Kindly assist in closing the below on priority. Case pending since long time, the customer is chasing for a refund. 

 

   

 
 Thank you for your help! 

 

   

 
 Regards, 

 
 
 Apoorv 

 

   

 

 
 
From:
"Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shatakshi Pandey" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]> 
Cc: "FarEye Support" <[email-masked]>, "salshwaya" <[email-masked]>, "aasalih" <[email-masked]>, "Vishwajeet Singh"
 <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>,
 "malik ismail" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Ishan Ahuja" <[email-masked]> 
Sent: Friday, November 20, 2020 1:58:10 PM 
Subject: RE: Need To Process The Refund // 6236222514

 

  

 
 
 @Ramesh Gottimukkala

@Shatakshi Pandey 

   

 Not getting a reply from Saudi Post team. 

   

 Please help. 

   

 
 
Thank you and Kind Regards,

 
 
Jessie Caparas

 
 
Email: 
[email-masked]

 
 
T: +97145172087

 

 

 
 
From: Apoorv Joshi <[email-masked]>
 
Sent: Friday, November 20, 2020 10:52 AM 
To: Jessie Caparas <[email-masked]> 
Cc: FarEye Support <[email-masked]>; salshwaya <[email-masked]>;
[email-masked]; Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb
 Arsalan <[email-masked]>; Malik Ismail <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>;
 Ishan Ahuja <[email-masked]>; Shatakshi Pandey <[email-masked]> 
Subject: Re: Need To Process The Refund // 6236222514

 

   

 
External email sender, please take precaution.

 

 
 
Hi Jessie,

 

 

 

 
 
Please advise if any update on the below case. Thank you for your help!

 

 

 

 
 
Regards,

 

 
Apoorv

 

 

 

 

 
 
From:
"Jessie Caparas" <[email-masked]> 
To: "FarEye Support" <[email-masked]>, "salshwaya" <[email-masked]>,
[email-masked] 
Cc: "Vishwajeet Singh" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>,
 "Shakeeb Arsalan" <[email-masked]>, "malik ismail" <[email-masked]>, "Fauzan Ahmad, Musalman"
 <[email-masked]>, "Ishan Ahuja" <[email-masked]>, "Shatakshi Pandey" <[email-masked]> 
Sent: Tuesday, 17 November, 2020 11:40:29 
Subject: RE: RE: Need To Process The Refund // 6236222514

 

 

 

 
 @[email-masked]

@[email-masked] can you please update on the below? 

   

 
 
Thank you and Kind Regards,

 
 
Jessie Caparas

 
 
Email: 
[email-masked]

 
 
T: +97145172087

 

 

 
 
From: FarEye Support <[email-masked]>
 
Sent: Tuesday, November 17, 2020 7:12 AM 
To: Jessie Caparas <[email-masked]> 
Cc: [email-masked];
[email-masked]; Vishwajeet Singh <[email-masked]>;
[email-masked]; seeta.seeta <[email-masked]>;
[email-masked]; Malik Ismail <[email-masked]>;
[email-masked];
[email-masked]; Shatakshi Pandey <[email-masked]> 
Subject: Re: RE: Need To Process The Refund // 6236222514

 

   

 
External email sender, please take precaution.

 

 

 
Dear Jessie,

 

 

 

 
 
Please provide us an update so that we can proceed with this case.

 

 

 

 

 

 

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b7e9718c47018e67b2e7aef0432eab6af373068310e6f307c44bf7dc7bd01921 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details. 

 

 

Thanks and Regards,

 

 

 

 
 
Garima Mathur, Technical Engineer

 

 
 
FarEye-
 Enabling Digital Logistics

 

 

 

 

Call: +91 7065956595

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

On Mon, 16 Nov at 11:14 AM
, Jessie Caparas <[email-masked]> wrote:

 

 
 
@saad
 i. binshuwayyi 
@Ahmed A. Saleh

 

 

 

 

For your help please.

 

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
Email:
[email-masked]

 

 
T: +97145172087

 

 

 

 

 

From: FarEye Support <[email-masked]>
 
Sent: Sunday, November 15, 2020 2:45 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>;
[email-masked]; seeta.seeta <[email-masked]>;
[email-masked]; Malik Ismail <[email-masked]>;
[email-masked];
[email-masked]; Shatakshi Pandey <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Re: RE: Need To Process The Refund // 6236222514

 

 

 

 
 
External email sender, please take precaution.

 

 

 

 
Dear Jessie,

 

 

 

 

 

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for
 this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please
 ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

 

 

 

 

 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b7e9718c47018e67b2e7aef0432eab6af373068310e6f307c44bf7dc7bd01921 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details. 

 

 

 

Thanks and Regards,

 

 

 

 

 

 
Skand Singh 
Technical Engineer | FarEye

 

 

 

 

 

 

 
Call: +91 70-6595-6595

 

 

 || www.getfareye.com

 

 

 

 

 

 
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