Subject: Order delay - 8210348716(KW Homecentre)
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Asjad Hussain <[email-masked]>
Date: Fri, 27 Nov 2020 03:36:32 -0700 (MST)

Hi Team, 

With reference to the order number: 8210348716 
AWB: SD000282665 

Customer has placed this order on Oct 26, 2020 and the status of the order is showing Submitted to warehouse. As per the tracking on Shipa it is saying "Incomplete delivery" and the items are not showing returned to our warehouse yet. We have contacted Shipa as per the matrix multiple times regarding this and have provided them customer's full address as well as the contact number but no response from them in the last 15 days. 

Please find below details shared by the customer: 
Mishref - Block 5 - Street 16 - House 23 
https://goo.gl/maps/SXg2oWefqzR2 

Contact number: (+965) 97815252 

Please assist in arranging this delivery with Shipa. Thank you for your help! 

Regards, 
Apoorv