Subject: Need to approve the refund // 2000451333
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>
Date: Fri, 27 Nov 2020 03:27:15 -0700 (MST)

Hi Team, 

Problem Statement: Missing item, 
Order Date : Nov 8, 2020 
Order ID: 2000451333 
Tracking ID; R900841 
Missing item ID ; 162332685 - - Floral Embroidered Tiered Maxi Dress with Short Sleeves 
162332684 - - Floral Embroidered Tiered Maxi Dress with Short Sleeves 
Value of the both items; 1,000.00 
Assistance Required: Need to to approve the refund. 

Issue Description: The customer was placed order for 5 items and 5 items has been shipped from our end, but the customer received only 3, however the WH team confirmed us they shipped all 5 items, and courier team confirmed us they already delivered as received from WH. 

Customer History; This first order of the customer. 

Assistance Required: Need to approve the refund 

Thanks & Regards, 
Seeta Kunwar