Subject: 6606270286 // 6606421170 // Need to advice on this.
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>
Date: Fri, 27 Nov 2020 03:08:47 -0700 (MST)

Hi Team, 

Order ID; 6606270286 // 6606421170 

Assistance Required; Need to advice on the bellow. 

The customer placed the order on 22 Feb 2018 and 26 Feb, and he is saying that he was returned few items under the both order ID, but there are not reflecting in the Hybris, however it was escalated to the Jira team, they informed us that Both mention invoice are not exist into the system. so kindly look into this and advice us further. 

Thanks & Regards, 
Seeta Kunwar