Subject: RE: Refund Approval/Missing Item(KW Homecentre) - 8210989403
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohamed Shabaz Khan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Wasim Qureshi <[email-masked]>, Asjad Hussain <[email-masked]>
Date: Fri, 27 Nov 2020 10:02:58 +0000

@Mohamed Shabaz Khan<mailto:[email-masked]>

Customer has ordered multiple times from us from August and is complaining about the below missing item.

Please advise if we can refund.

This has been escalated to the concerned team however no reply.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, November 27, 2020 1:57 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Wasim Qureshi <[email-masked]>; Asjad Hussain <[email-masked]>
Subject: Refund Approval/Missing Item(KW Homecentre) - 8210989403

External email sender, please take precaution.
Hi Team,

Problem Statement: (Missing items)

Order Date : Oct 30, 2020
Order ID: 8210989403
Tracking ID: FP1031201000955
Item: 161504489 - - Orem Floor Lamp with Cutwork Pattern - 119 cms
Order Total Value: KWD 93.32
Assistance Required: Refund Approval
Issue Description: Customer placed order for 5 items but as per the customer he/she has only received 4 items, Under the consignment details we can see that all 5 items has been shipped/Delivered under shipment. We have pushed back the customer and escalated as per matrix to WH as well to confirm whether the item was shipped but no response on the same.

Customer history: Customer is shopping with us since Aug 2020 and has a total of 5 completed orders worth KWD 161.93.

Case is pending since Nov 1, 2020. Kindly assist in getting a refund approval or investigating this further.

Thank you for your help!

Regards,
Apoorv
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